Operation Supervisor

Shipfusion; Emigsville (PA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health and dental coverage

15 days paid vacation

5 paid wellness days

MacBook provided

Workstation budget for peripherals

Employee discounts

EAP

Calm app coverage

Vibrant company culture

Job summary

Shipfusion is seeking an Operations Supervisor to lead a brand new fulfillment center and drive efficiency and employee engagement.

You will supervise daily warehouse activities, ensure customer satisfaction, and collaborate with support teams to meet client deliverables while maintaining safety and compliance.

Qualifications

• 5+ years experience leading an operations team in a warehouse environment.
• Ability to hire, coach, train, and manage a team of 10 to 50 employees.
• Fluent in English (Spanish a plus).
• Understanding of OSHA and regulatory compliance is a plus.
• High school diploma or equivalent; college degree preferred.
• Experience with Microsoft Excel or Google Sheets.

Responsibilities

• Ensure warehouse operates at maximum efficiency with customer satisfaction as a priority.
• Achieve operational goals and service levels with the leadership team.
• Maintain a safe and healthy work environment following policies.
• Direct and manage team to promote equality and value.
• Oversee daily activities including order fulfillment, QA, inventory control, and logistics.
• Collaborate with Customer Support and Account Manager teams to meet client deliverables.

Skills

Leadership

Team management

Warehouse operations

Communication

English fluency

OSHA knowledge

Excel/Sheets

Education

High school diploma

College degree preferred

Job description

Job Hours:Monday - Friday 7:00am - 4:00pm

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!

The Opportunity:

As an Operations Supervisor, you will be a key leader in our brand new fulfillment center leading a team to drive operational efficiency and employee engagement.

Responsibilities:

• Ensure the warehouse operates at maximum efficiency, with customer satisfaction being the primary goal by managing, organizing, training, and providing direction for a team of warehouse employees
• Achieving all operational goals and service levels alongside the operations leadership team
• Finding creative solutions for day-to-day operational challenges
• Maintain a safe and healthy work environment ensuring policies and procedures are followed
• Direct and manage team in a way that promotes equality, consistency, and the feeling of value from team members

Daily and Monthly Responsibilities

• Supervise daily activities of the warehouse including order fulfillment, quality assurance, inventory control, and logistics coordination
• Manage eCommerce order fulfillment while achieving established service levels
• Work directly with our Customer Support and Account Manager teams to ensure client deliverables are met
• Oversee dynamic and changing customer needs such as special packaging, kitting, and bundling projects
• Lead a highly productive and engaged team while removing obstacles to drive operational efficiencies
• Support new client onboarding and creative fulfillment processes
• May be required to perform other duties to meet the ongoing needs of the organization.

What You’ll Bring to the Team (Required Skills & Abilities):

• 5+ years experience leading an operations team in a warehouse environment
• Ability to learn new technologies and custom proprietary softwares quickly
• Ability to hire, coach, train, and manage a team of 10 to 50 employees
• An ability to learn and adapt quickly in a fast paced changing environment
• Detail Oriented, Strong Interpersonal and Communication Skills
• Fluent in English (Spanish is a plus)
• Understanding of OSHA and regulatory compliance is a plus
• High school diploma or equivalent (College degree preferred)
• Experience with Microsoft Excel or Google Sheets

Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.

Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.

Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.

Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.

Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.

Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.

Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.

Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.

Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.

High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.

Compensation Range

$60,000 - $70,000 USD