Operation Services Concierge

JSX; Dallas (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

JSX is seeking a Ground Operations/Concierge professional to marshal aircraft, load and unload baggage, and support in-flight services between flights. The role requires vigilance, professional demeanor, and the ability to work outdoors in varied conditions.

Applicants should have a High School Diploma, 2 years of customer service, and a valid US driver's license. DOT/FAA guidelines compliance is required, with potential for additional duties at JSX locations.

Qualifications

• High School Diploma required.
• 2 years of customer service experience.
• Valid driver’s license required.
• Knowledge of computer systems such as Google Business and Microsoft Office.

Responsibilities

• Marshal/direct aircraft to/from gates or designated areas.
• Load/unload and transport baggage, mail, and cargo.
• Assist in cleaning customer lounges and aircraft cabin between flights.
• Stock aircraft with supplies and prepare stock for inbound/outbound aircraft.
• Operate equipment safely to move luggage/cargo and tow planes between gates.
• Perform wing walker duties and maintain visual contact with pushback driver.

Skills

Customer service

Safety awareness

Communication

Education

High School Diploma

4 year college degree

Tools

Google Workspace

Microsoft Office

Job description

Job Description:Job Summary:JSX does not just move passengers from point A to point B, our customers get where they want to be effortlessly, and refreshed. Operations Services Concierge's(OSC) are responsible for marshalling aircraft in and out of the gate, loading, unloading and sorting freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. OSC's may also be responsible for servicing aircraft lavatories, cleaning aircraft, restocking items, deicing and other duties as delegated. The OSC team owns the ground experience at the airport, including valet, luggage assistance, & plane-side service. OSCs must have a never ending hunger to build a consistent, safe and joyful experience for each and every customer.Responsibilities/Day in the Life Tasks: Develop relationships with our customers to serve from the heart, anticipate their needs to provide a personalized experience unlike any other travel explugerience.Ensure each customer is able to experience a flawless trip the concierge team must execute clear communication with the downline stations and flight crews in a timely manner.The ideal candidate will be able to play well with others and must be willing to receive and offer directions to team members with grace.The concierge team must be JSX brand ambassadors at all times when working, be it face to face with customers or when call taking by efficiently and professionally assisting our customers via phone calls or emails.To ensure our customers have an effortless and seamless experience we must ensure the amenities and space for our customers is in tip top shapeMarshall/direct aircraft to/from gate(s) or other designated areasLoad/unload and transport baggage, mail, and other designated cargoAssist in cleaning customer lounges and aircraft cabin between flightsStock aircraft with needed supplies and prepare stock for inbound/outbound aircraftSafe operation of equipment required to move luggage/cargo, tow planes between gates and direct aircraft to designated parking apushreasPerforms wing walker duties to protect the aircraft wing from equipment in the path of pushback and maintains visual contact with the pushback driver to alert the driver of any danger.Maintains safety and security of the ramp at all times and complies with safety procedures and station policies.Reads and verifies the city and flight number for every bag to ensure correct loading of customer bagsAct as Ground Security CoordinatorResponsible for driving, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure, as assignedCulture:This Is How We FlyOur Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, we’ll be the world's most loved air carrier, providing superior results for all stakeholders.I display a positive attitude. For others, and for myself.I am an expert in my role. If I don’t know, I learn. If I need help, I ask.I act with integrity every day. I never compromise on safety or security.I am adaptable. I don’t just expect challenges, I embrace them.I am engaged. Present. Tuned in. Listening, thinking, and contributing.I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner.Required:Experience-High School Diploma2 years Customer ServiceLicenses & Certifications-Must possess a valid Driver’s License for operating ground support equipment and customer vehiclesKnowledge, Skills, & Abilities-Remain professional, logical and level headed in all situations especially stressful situations.Vigilant and aware of surroundings and circumstances and be present in the moment to recognize and act upon anything unsafe.Timeline focused with a high degree of calm urgency.Arrives to work on time and at assigned post to ensure prompt servicing of the aircraft and on time departuresArticulate and polished both verbally and visually.Knowledge of computer systems such as google business, Microsoft OfficeComputer SavvyPreferred:Experience-4 year college degree2 years Aviation or Airline/Airport operation experienceTravel industry experienceCustomer Service experience working with high end clients2 years Ramp experienceLicenses & Certifications-Knowledge, Skills, & Abilities-Basic Requirements:Ability to lift up to 75 poundsIntermittent physical activity including bending, reaching, lifting, climbing stairs and prolonged periods of standing in addition to walking long distancesAbility to work a flexible schedule including early mornings, nights, weekends and holidaysParticipate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelinesMust be able to work both indoors and outdoors for an extended amount of time during cold/wet or hot conditionsMust have and maintain a valid US drivers license and clean driving recordAbility to operate a manual transmission and perform parallel parkingMay be required to perform duties at other JSX locationsIn compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals.We do whatever it takes:May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)Starting Compensation:$19.00JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.