Operation Manager - 173586

Zachary Piper Solutions; Durham (NC); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Hybrid work schedule

Job summary

Piper Companies is seeking an Operations Manager to oversee end-to-end operational functions within a rapidly growing insurance and financial services organization in Durham, NC. You will lead multiple departments, implement efficiency improvements, and ensure exceptional customer and partner experiences in a hands-on, fast-paced environment.

The ideal candidate holds a bachelor’s degree with 3–5+ years in management, experience in a contact center or financial services, and demonstrated

Qualifications

• Bachelor's degree required with 3–5+ years of management experience.
• Experience in a contact center, insurance, or financial services environment.
• Proven leadership and people development capabilities.
• Excellent verbal and written communication; strong organizational skills.

Responsibilities

• Oversee all operational departments including New Business, Premium Remittance, Licensing & Commissions, Client Support, Producer Support, and Claims.
• Implement process improvements to increase efficiency, accuracy, and turnaround times.
• Supervise contact center performance to ensure high-quality customer experience across touchpoints.
• Maintain knowledge of products, systems, processes, and business rules.
• Manage and resolve escalated issues with cross-team collaboration.
• Develop performance metrics and drive productivity with department leaders.
• Coach and motivate leadership to achieve goals and engagement.
• Review and approve client withdrawal requests while ensuring compliance.
• Lead hiring across operations including candidate screening and interviews.
• Drive employee engagement and collaborative workplace culture.
• Lead operational meetings and keep teams aligned and informed.

Skills

Leadership

Communication

Organizational Skills

Attention to Detail

MS Office

Multi-tasking

People Management

Education

Bachelor's degree in related field

Job description

Piper Companies is seeking an Operations Manager to oversee and optimize end-to-end operational functions within a rapidly growing insurance and financial services organization. The Operations Manager role is ideal for a hands-on leader who thrives in a fast-paced, tech-driven environment and is passionate about delivering exceptional customer and partner experiences. Must sit local to Durham, NC

Responsibilities of the Operations Manager:

• Oversee all operational departments including New Business, Premium Remittance, Licensing & Commissions, Client Support, Producer Support, and Claims.
• Act as a subject matter expert on industry trends and implement process improvements to enhance efficiency, accuracy, and turnaround times.
• Supervise contact center performance to ensure a high-quality customer experience across all touchpoints.
• Maintain deep knowledge of products, systems, processes, and operational business rules.
• Manage and resolve escalated issues, ensuring timely resolution and strong collaboration across teams.
• Develop performance metrics and partner with department leaders to drive productivity, quality, and service excellence.
• Coach, mentor, and motivate departmental leadership to achieve operational goals and foster team engagement.
• Review and approve client withdrawal requests while ensuring compliance with contract terms and fraud prevention protocols.
• Lead hiring efforts across operations including candidate screening, interviewing, and hiring recommendations.
• Drive employee engagement initiatives and contribute to a strong, collaborative workplace culture.
• Lead operational meetings, ensuring teams are aligned, informed, and executing efficiently.

Qualifications of the Operations Manager:

• Bachelor's degree with 3-5+ years of management experience.
• Prior experience in a contact center, insurance, or financial services environment.
• Proven leadership experience with the ability to motivate and develop high-performing teams.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• High attention to detail with a proactive and solutions-oriented mindset.
• Proficiency in Microsoft Office Suite.
• Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude.

Compensation for the Operations Manager includes:

• Salary range: $80,000 - $100,000 with bonus and Stock
• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO
• Hybrid work schedule (onsite 3 days per week)

This job opens for applications on 09/2/2026. Applications for this job will be accepted for at least 30 days from the posting date.