Operation Manager

Camping World Holdings, Inc.; Lowell (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Camping World Holdings, Inc. is seeking an Operations Manager to lead a growing installation and service team.

You’ll maximize installation sales and fees by ensuring quality, timely product installations and repairs, while supervising shop personnel and providing support with technical installations. Key duties include training staff on new products and safety procedures, monitoring schedules and productivity, reviewing budgets with the Service Manager, and delivering cradle-to-grave customer

Qualifications

• Ability to read safety rules, operating and maintenance instructions and procedure manuals.
• Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage.
• Ability to communicate in a professional and tactful manner.
• Ability to prioritize work assignments, analyze and write reports.
• Ability to provide accurate and helpful information to customers.
• Willingness to take on additional tasks and duties from management.
• Some supervisory experience preferred.
• Comprehensive knowledge of product installation activities.
• Working knowledge of service department policies and procedures.
• General knowledge of product installation schedules, prices and current sale items.

Responsibilities

• Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs.
• Supervises shop personnel providing support with technical installations.
• Trains employees on new products and safety procedures.
• Monitors and reviews work schedules, customer letters, comments, technician productivity and labor control reports.
• Tracks monthly departmental results.
• Reviews departmental budget with Service Manager to maximize installation sales and fees.
• Ensures productivity standards are met.
• Provides cradle-to-grave customer service.
• May answer phones and provide assistance.
• Maintains a safe work area for customers and coworkers.
• Performs other duties as assigned and may cross-train to perform other duties.

Skills

Leadership

Communication

Safety procedures

Time management

Reading comprehension

Customer service

Tools

Forklift

Driver's License

Job description

Camping World is seeking an Operations Manager for our growing team.

What You’ll Do:

Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs

Supervises shop personnel providing support with technical installations

Trains employees on new products and safety procedures

Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports

Tracks monthly departmental results

Reviews departmental budget with Service Manager to maximize installation sales and fees

Assures productivity standards are met

Provides "cradle to grave" customer service

May answer phones and provide assistance

Maintains a safe work area for customers and coworkers

Performs other miscellaneous duties as assigned

May cross train to perform other duties

What You’ll Need to Have for the Role:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage

Ability to communicate in a professional and tactful manner

Ability to prioritize work assignments & analyze and write reports

Ability to provide accurate and helpful information to customer

Ability to handle problems and facilitate successful outcomes

Willingness to accept additional tasks, duties and/or direction from management

Some supervisory experience preferred

Basic math skills

Comprehensive knowledge of product installation activities

Working knowledge of the activities, methods, procedures and policies of a Service Department environment

General knowledge of products, installation schedules, product prices and current sale items

Forklift experience/certification preferred or ability to be certified required

Valid Driver's License Required

May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices

Prolonged periods of standing, stooping, crawling, and bending

Exposure to heights and hazards related to working with electrical and welding equipment

Environmental conditions include heat, cold, humidity, noise, dust and wetness

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $60,000 - $90,000 or more. This is a variable pay role with uncapped variable pay.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Camping World is the leading retailer of RVs and outdoor products, offering a vast selection of accessories, expert services, and comprehensive support for campers nationwide.

Retail

Company size 10,001+ employees

Company type Public company Founded 1966

Total funding $299.9M Post IPO Equity

Momentum

Team growth

Momentum

Team growth

5% in 12 mo

7,696 employees on LinkedIn

Feb 23 May 26

Employee experience

What it’s like inside

3.1

1,594 reviews

50% would recommend

Culture & values

Culture & values 3.2

Work-life balance

Work-life balance 3.0

Career opportunities

Career opportunities 3.2

Compensation & benefits 3.1

Capital

Funding history

Post IPO Equity$299.9M

Oct 2024

Series Unknown

Aug 2013

Footprint

Where they work

250 Parkway Dr., Suite 270, Lincolnshire, IL 60069, US 650 Three Springs Rd, Bowling Green, KY 42104, US 64 Inverness Drive East, Englewood, CO 80112, US 444 W Lake St, Chicago, Illinois, US