Operation Coordinator

Ontario Trillium Foundation; Bend (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Kona Ice of Bend and Travelin' Tom's Coffee of Bend is seeking an organized Operations Coordinator to support daily operations and events. This role will help ensure trucks, kiosks, warehouse, inventory, events, and team members are ready for successful service.

This position is designed as a development opportunity toward the Assistant Operations Manager role, with chances to broaden experience across scheduling, onboarding, and on-site guest experience.

Qualifications

• Coordinate daily operations to keep Kona Ice and Travelin' Tom's services running smoothly.
• Schedule part-time and full-time staff for each shift.
• Communicate clearly with team, drivers, and guests for great service.
• Monitor inventory, supplies, and equipment to prevent shortages.
• Track event details, locations, timing, and setup needs.
• Assist hiring and onboarding by coordinating training.
• Resolve issues quickly to keep service on track.
• Maintain records for schedules, attendance, and supplies.
• Follow food safety, sanitation, and health guidelines.
• Be flexible with evenings, weekends, and event-based shifts.

Responsibilities

• Manage daily operations to keep routes and service running smoothly.
• Coordinate schedules for staff to ensure proper shift coverage.
• Communicate with team, drivers, and guests to deliver a great experience.
• Monitor inventory and equipment to prevent shortages and outages.
• Track event details, confirm timing and setup needs.
• Support onboarding by coordinating training for new team members.
• Resolve operational issues quickly while under pressure.

Skills

Operations coordination

Scheduling

Customer service

Inventory management

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Excel

Google Sheets

CRM systems

Job description

Kona Ice of Bend and Travelin' Tom's Coffee of Bend is looking for a dependable, organized, and proactive Operations Coordinator to support our daily operations and special events program. This position will also help support Travelin’ Tom’s Coffee of Bend.

The Operations Coordinator helps ensure our trucks, kiosks, warehouse, inventory, events, and team members are ready for successful service. The ideal candidate communicates clearly, stays calm while solving problems, takes ownership of responsibilities, and enjoys helping others succeed.

This position is designed as a development opportunity toward the Assistant Operations Manager role.

Current Event KREW members and Event Drivers are encouraged to apply.

Requirements

Manage daily operations to keep Kona and Tom's routes and service running fast and smooth.

Coordinate schedules for part-time and full-time staff to ensure the right coverage every shift.

Communicate clearly with team members, drivers, and guests to deliver an awesome customer experience.

Monitor inventory levels, supplies, and equipment to prevent shortages and keep the ice flowing.

Track event details and locations, confirming timing, setup needs, and service expectations.

Support hiring and onboarding by helping coordinate training for new team members.

Resolve operational issues quickly and professionally, keeping service on track under pressure.

Maintain accurate records and reports for schedules, attendance, and supplies.

Follow all food safety, sanitation, and health guidelines to meet restaurant standards.

Be flexible with evenings, weekends, and event-based shifts to match the needs of the business.

Company Information

Kona Ice is a fun, always changing work environment. We are a mobile vendor so your office moves. You are out in the community meeting new people everyday. You get to be part of a growing franchise and learn what it is like to be an entrepreneur. We’re mobile. We’re fun. We’re stocked with the most delicious flavors you’ve ever tasted. Need a moment of pure bliss? Kona Ice has you covered. Come visit us, let our sweet tunes sweep you away to an island in the middle of the ocean. And while you’re there, kick up your feet and enjoy a nice cup of our premium shaved ice.