Operating Partner/General Manager

Workstream; Gilmer (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

DKT Investments is seeking an Operating Partner to lead and develop a high-performing restaurant team. You will coach staff, drive operational excellence, and ensure a safe, customer-ready environment. The role reports to the Area Manager and involves talent management, recruitment, and promotion of Family Members.

You will empower managers, align with financial goals, and travel occasionally to support various sites, ensuring the DKT experience is delivered consistently.

Qualifications

• High School diploma/GED or equivalent work experience.
• 3-5 years’ experience in the restaurant industry preferred.
• Previous leadership experience in a restaurant setting preferred.
• Demonstrated ability to communicate, influence, and negotiate decisions.
• Ability to coach and mentor assigned staff and empower managers.

Responsibilities

• Lead and develop a strong restaurant team to drive operational excellence.
• Coach, mentor, and train staff; manage talent recruitment and promotions.
• Ensure operations are clean, safe, and ready for business for customers.
• Collaborate with leadership to meet financial goals and improve customer experience.
• Travel occasionally to work sites and training locations as needed.

Skills

MS Office

Leadership

Communication

TeamBuilding

Education

High school diploma/GED

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

DKT Investments: Who we are

People make the difference at DKT Investments—Family Members take pride in their work, take care of each other, and love serving our customers. At DKT, you will work for a brand and legacy that fills you with pride, on a team that cares about helping you learn and grow, and belong to a family that loves winning together. Join our family and we’ll work together to instill values and skills that will serve you well no matter where your journey leads you.

Restaurant High Performing Teams: How we deliver Family Member Experience, Operations Excellence, and Customer Experience

Restaurant High Performing Teams, (RHPT), are groups of Family Members who share a common vision, goal, and approach to work. They collaborate, challenge, and hold each other accountable to deliver the DKT experience to each other and our customers using the six Restaurant High Performing Team Characteristics; Coaching, Communication, Engagement, Empowerment, Recruiting, and Rewards and Recognition.

Operating Partner: How you bring value

At DKT, our Operating Partners direct and develop a strong team to drive operational excellence in their restaurant. Operating Partners report to the Area Manager. Operating Partners are coaches and mentors who provide development opportunities for their teams. They lead and supervise all aspects of the Family Member experience in our restaurants, from talent management to recruitment to training and promotion of current Family Members. Operating Partners inspire Family Members to deliver and succeed, and they create action plans based on performance data and financial goals. Operating Partners ensure that operations are always clean, safe, and in the customer's eye, "ready for business."

REQUIREMENTS

Typical minimum requirements to perform the job.

• Must be at least 18 years of age

Education

• High school diploma/GED or equivalent work experience
• Experience and Demonstrated Behaviors
• 3-5 years’ experience in the restaurant industry preferred
• Previous experience in a restaurant leadership position preferred
• Demonstrated intermediate to advanced level of ability to communicate, influence, and negotiate decisions while motivating assigned staff
• Demonstrated ability to work in a team environment
• Demonstrated ability to observe and coach
• Demonstrated ability to encourage open communication
• Demonstrated ability to engage others in a team environment
• Demonstrated ability to empower Managers and team members
• Demonstrated ability to recognize and reward positive contributions by restaurant Family Members

Knowledge, Skills, and Abilities

• Proficiency in MS Office Word, Excel, Outlook, and PowerPoint preferred
• Strong general knowledge of the organization and its functions
• Strong general knowledge of working practices, procedures, and techniques
• Intermediate to advanced understanding of budgetary concepts and procedures
• Intermediate to advanced ability to delegate projects and get work done through others
• Intermediate to advanced understanding of performance review process
• Ability to prepare and present ideas and recommendations to colleagues, managers, and direct reports with ample notice and preparation

Professional Certifications

• Food Safety Certification (may vary based on city, county, and state requirements)
• Food Handler’s Certification

Working Conditions/Travel Requirements

• Must be available and work the necessary time to satisfactorily fulfill job responsibilities
• Must be able to report to work timely and as required by operational/business needs
• Must be able to work a full-time schedule and be able to work all shifts based on operational needs of the restaurant
• Must be able to travel occasionally, both locally and long distances (including air travel) to work sites, meeting sites, and other locations
• Working conditions exist to satisfactorily fulfill job responsibilities
• Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards, and maintain current automobile liability at minimum levels in their state of residence

Physical Requirements

• Must be able to lift up to 50 lbs. on occasion
• Must be able to stand during entire shift
• Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push on occasion
• Must be able to read (orders on tickets, menu board, receipts, etc.)
• Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood, and produce items
• Frequent washing of hands
• Must be able to use computers, telephones, and office equipment