Opening Shift Leader - Mornings Only - Pflugerville

Smoothie King (SKFI); Pflugerville (TX); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Quarterly incentive bonus

Job summary

Smoothie King (SKFI) is seeking a Team Captain to lead shifts and guide Crew Members in delivering high-quality guest service. This role focuses on managing staffing, ensuring food safety, and upholding Smoothie King's standards while helping guests meet their nutrition goals.

The position emphasizes leadership, accountability, and a positive team culture, with a quarterly incentive bonus and tips included in pay.

Qualifications

• Minimum of 6 months of guest service experience in a restaurant or retail environment.
• Proven ability to lead and direct a team in a fast-paced environment.
• Prior leadership experience at work or school organizations is highly preferred.

Responsibilities

• Lead shifts as team leader, setting pace and standards.
• Deliver a shift huddle at the start of shifts to communicate goals.
• Manage staffing and scheduling to maintain efficient operations.
• Coach and support Crew Members; enforce uniform and daily checklists.
• Ensure items are labeled and adhere to food safety standards.
• Monitor speed of service, product quality, and cleanliness.
• Assist guests at the POS with upselling, refunds, or voiding transactions.
• Handle guest concerns to ensure satisfaction.
• Promote the 'Serve to Inspire' culture during shifts.
• Communicate issues to franchise owner or manager.

Skills

Leadership

Guest service

Communication

Job description

• Tired of working in fast food and smelling like grease?
• Looking for a purpose and not just a job?
• Love meeting new people?

Overview

Pay:

$15.50 - $19.50 / hr including tips

Quarterly incentive bonus

Are you…

• A smoothie fan?
• At least 18 or older?
• Tired of working in fast food and smelling like grease?
• Looking for a purpose and not just a job?
• Love meeting new people?

Join the Smoothie King team and turn your purpose into a fulfilling passion.

Team Captains serve as team leaders, providing guidance to Team Members when the General Manager is not in the store. They help guests meet their fitness and nutrition goals and ensure smooth and efficient store operations by managing shifts, setting performance standards, and maintaining product quality.

Duties and Responsibilities:

Leadership and Supervision:

• Serve as the team leader during shifts, setting the pace and standards for the team.
• Create and deliver a shift huddle at the start of all shifts to ensure the team understands the goals for the shift.
• Ensure positioning is in use and all team members understand their assigned roles to maintain efficient operations.
• Provide guidance, coaching, and support to Crew Members.
• Hold team members accountable for proper uniform and completion of daily checklist tasks.

Operational Management:

• Ensure efficient use of labor hours while delivering excellent guest service.
• This may involve adjusting team member schedules, such as sending Crew Members home or enforcing breaks.
• Ensure all items are properly labeled and adhere to food safety standards.
• Monitor and enforce adherence to operational standards, including speed of service, product quality, and cleanliness.
• Assist team members at the POS with upselling, voiding, or refunding transactions.

Guest Service Excellence:

• Ensure all guests receive excellent service and that their needs are met promptly.
• Handle guest complaints or issues effectively to ensure guest satisfaction.
• Demonstrate and promote the "Serve to Inspire" culture during shifts.

Communication and Problem-Solving:

• Communicate important information to the franchise owner or manager regarding any problems or unusual matters of significance.
• "Think on their feet" and remain composed under pressure, effectively handling unexpected situations.

Delegation and Team Management:

• Assign tasks to team members to ensure completion of the daily checklist.
• Encourage team members to meet or exceed goals and complete tasks efficiently.
• Lead by example in professionalism and work ethic.

Ethics and Integrity:

• Fulfill cash handling and inventory reporting responsibilities with honesty.
• Maintain trust and confidentiality with sensitive information.

Self-Development:

• Demonstrate a willingness to take on new tasks outside of their role.
• Seek feedback from the franchise owner or manager to improve performance.

Experience Requirements:

• Minimum of 6 months of guest service experience in a restaurant or retail environment.
• Proven ability to lead and direct a team in a fast-paced environment.
• Prior leadership experience at work or school organizations is highly preferred.

Essential Job Functions:

• All essential functions required of a Crew Member.
• Ability to lead both by example and direction.
• Ability to manage shift operations, including staffing and scheduling adjustments.
• Strong problem-solving skills and the ability to remain composed under pressure.

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.

What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It's been more than 40 years since

Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.

They're not just good; they're good for you.