Opener 4 AM - 10 AM

Planet Fitness - PF Baseline Fitness; Bismarck (ND); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Free uniforms

Training & development

Employee discounts

Flexible schedule

Free food & snacks

Dollars for Scholars

Employee appreciation

Free gym membership

Support team

Health insurance

Critical illness

Short-term disability

Accident insurance

Life insurance

Pet insurance

HSA

Advancement opportunities

Zusammenfassung

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and deliver a superior experience. You will handle front desk tasks, assist with tours, sign-ups, cancellations, and account updates, and help resolve member questions in a fast-paced fitness club environment.

The role emphasizes strong customer service, reliable, and professional communication to ensure every member has a positive visit and seamless access to club amenities.

Qualifikationen

• Honesty and reliable work ethic are essential.
• Strong customer service skills are required to meet member needs.
• Basic computer proficiency for member check-ins and account updates.

Aufgaben

• Greet and assist potential members to deliver a positive experience.
• Handle front desk tasks: answer calls, provide information, and schedule tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and account updates.
• Resolve member service issues or questions and escalate to the Club Manager or supervisor as needed.
• Maintain a clean and welcoming club environment.

Kenntnisse

Honesty & work ethic

Customer service

Basic computer proficiency

Jobbeschreibung

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Free uniforms
• Training & development
• Employee discounts
• Flexible schedule
• Free food & snacks
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness