Onsite Support Specialist

Olympus Corporation; Worcester (MA); Hybrid; Full time

Benefits offered by this job

Competitive salaries

401(k) with company match

Comprehensive medical, dental, vision coverage

Generous Paid Vacation and Sick Time

On-Site Child Daycare

Free Wellbeing Programs

Job summary

Olympus Corporation is looking for a customer support representative in Worcester, Massachusetts, to assist with Olympus equipment in the Operating Room. The role includes troubleshooting, training staff, and ensuring proper equipment handling.

The successful candidate will possess an Associate's degree, solid electronics knowledge, and experience in customer service, along with strong communication skills. The position offers flexible hours and the potential for travel.

Qualifications

• Minimum 1 year of related equipment experience in biomedical or electrical engineering.
• Strong communication skills are essential for presentations.
• Ability to work flexible hours in a 40-hour work week.

Responsibilities

• Provide customer support of Olympus equipment in the Operating Room.
• Assist personnel with installation and schedules for equipment.
• Conduct in-service sessions on Olympus equipment operation.
• Perform routine maintenance and troubleshooting of equipment.
• Coordinate equipment inspections, repairs, and replacements.

Skills

Electronics knowledge

Audiovisual equipment knowledge

Verbal communication skills

Time-management skills

Customer service

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

Job description

Working Location: Massachusetts, Worcester. Workplace Flexibility: Field.

Job Description

This is a project based position that is dependent upon the length of our customer contracts. The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment, providing basic troubleshooting, and training for proper care and handling of Olympus equipment.

Pay range: $28.00-$29.00 per hour plus potential for annual bonus.

Job Duties

• Assist Olympus personnel with the installation of equipment.
• Coordinate schedules with audiovisual providers and boom manufacturers for installation.
• Set up and break down plug & play video tower/system equipment according to IFU instructions.
• Provide in-service sessions for operating room personnel on Olympus equipment regularly, based on staff needs.
• Provide clinical equipment management support on all Olympus equipment (pre‑intra & post‑op).
• Evaluate and resolve equipment malfunctions as necessary, including basic electronic troubleshooting.
• Coordinate periodic evaluations of equipment with the customer to determine repair or replacement needs due to damage, loss, wear and tear, etc.
• Perform routine maintenance on equipment, including pre‑use inspection and periodic functionality testing to proactively prevent issues during operation.
• Work with the Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, or lost.
• Follow procedures to notify, track, and report lost or damaged equipment.
• Coordinate with customer shipping and receiving departments as well as Olympus Service group(s) to expedite repairs.
• Monitor and, if requested reasonably, report the Customer's Olympus repair expenditures; note significant repair issues or occurrences.
• Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc. and the facility assigned.
• Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

Job Qualifications

• Associate's degree or equivalent relevant experience required.
• Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline required.
• Solid working knowledge of electronics and audiovisual equipment.
• Basic computer skills, including Microsoft Office; strong verbal and written communication skills.
• Comfortable with public speaking, delivering in‑service/demonstrations to a group.
• High degree of self‑reliance, initiative, and creativity.
• Excellent work ethic, self‑starter with excellent time‑management skills and independent judgment.
• Eager to learn and grow, accept and apply feedback.
• Consistently delivering superior customer service.
• Travel less than 20% annually; valid driver's license.
• Potential overnight and air travel.
• Ability to work flexible hours as needed in a 40‑hour work week.
• Adhere to all customer and vendor credentialing requirements when visiting medical facilities.

Preferred

• Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and aseptic technique.
• Scrub Tech and Surgical Technologist experience.

Benefits

• Competitive salaries, annual bonus and 401(k) with company match.
• Comprehensive medical, dental, vision coverage effective on start date.
• 24/7 Employee Assistance Program.
• Free live and on‑demand Wellbeing Programs.
• Generous Paid Vacation and Sick Time.
• Paid Parental Leave and Adoption Assistance.
• 12 Paid Holidays.
• On‑Site Child Daycare, Café, Fitness Center.

Equal Employment Opportunity Statement

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth, and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants requesting accommodations: Olympus is committed to ensuring reasonable accommodations for the hiring process. If needed, contact [e-mail] or call the HR Compliance Manager at 1-888-659-6787.