Onsite Supervisor

Staffmark Group; Hebron Estates (KY); On-site; USD 48,000 - 72,000; Full time

Job summary

Staffmark Group is hiring an In House Temporary Bilingual Onsite Supervisor (English/Spanish) for 2nd shift to support a major customer in Hebron Estates, KY. The role focuses on delivering exceptional service, effective recruitment, and continuous improvement across the shift.

The ideal candidate will lead large teams, maintain strong customer relationships, and drive performance with reporting, quality control, and process improvements, ensuring alignment with client standards.

Qualifications

• Must be bilingual (English/Spanish) with strong communication skills.
• Experience leading large teams and delivering service improvements.
• Experience in recruiting and coordinating staffing needs.

Responsibilities

• Build and maintain relationships at all levels of the customer’s organization and deliver exceptional service while handling inquiries and recruiting.
• Coordinate and forecast staffing requirements with the customer’s team.
• Facilitate new hire orientations and pre-training for assignments.
• Perform quality control to ensure customer satisfaction across levels.
• Complete regular reporting on KPIs and identify areas for improvement.

Skills

Bilingual English/Spanish

Leadership

Recruiting

Customer service

Quality control

Reporting

Microsoft Office

Education

Background in Human Resources or Business

Tools

Microsoft Office (Word, Excel)

Job description

We are currently hiring a In House Temporary Bilingual (English/Spanish speaking) Onsite Supervisor, to support 2nd shift at one of our largest customers in the area. Our ideal candidate will possess a passion for impacting lives and our community. The Onsite Supervisor plays a critical and strategic role in delivering exceptional service to our client and will ensure that we have effective recruiting strategies, engagement processes, and continuous improvement plans, as well as assuring we meet customer quality standards.

Your Day-to-Day Leadership includes Activities such as these:

• Build and maintain good relationships at all levels of the customer’s organization and deliver exceptional service by ensuring by handling all customer service inquiries, concerns, issues, and ensuring consistent quality, as well as recruiting.
• Work with the customer’s team to coordinate and forecast staffing requirements.
• Facilitate new hire orientations and pre-training with employees ensuring they are ready for their assignment.
• Perform quality control functions to ensure the customer is satisfied across all levels of their organization.
• Complete daily, weekly, and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement.

Competencies we value for this role include the ability to be objective, detail-oriented, commitment to continuous improvement, has excellent written and oral communication skills, customer-service oriented, intermediate technology skills including the use of Microsoft Office products (Word and Excel), proven, strong organizational skills, an ability to effectively prioritize in a multi-task environment and work under pressure. We also prefer someone with a background in Human Resources, Business or a related field and at least 2 years of experience managing 100 employees or more in a metric driven environment.

Culture

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated’s Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security – with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark Group and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.