OnSite Specialist - Springfield, IL

Stryker Group; Springfield (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Stryker Group is seeking an On-Site Specialist in Springfield, IL to support minimally invasive procedures. You will assist in the operating room, manage Endoscopy equipment, and collaborate with surgical teams and Sterile Processing to keep operations efficient and compliant.

The role requires a high school diploma, strong customer service and technical skills, and the ability to lift up to 50 lbs. Training will enable you to obtain HSPA certification within six months.

Qualifications

• High school diploma or equivalent.
• 0+ years of experience in customer service or technical assistance.
• Ability to lift up to 50 lbs occasionally, move up to 20 lbs continuously, and stand/walk daily.
• Strong communication, time management, and critical thinking skills.
• Proficiency in Microsoft Office.
• Ability to obtain HSPA certification within 6 months of hire (with annual renewal).

Responsibilities

• Facilitate the use of Stryker Endoscopy equipment with clinical teams and internal specialists to maintain OnSite Operations standards.
• Ensure equipment is prepared, fully operational, and compliant for safe surgical procedures.
• Identify and address equipment needs of surgical teams promptly.
• Troubleshoot and repair devices to maintain peak performance.
• Maintain up-to-date product knowledge through Stryker training and share insights with clinical teams.
• Document and communicate data to support ongoing improvement efforts.
• Adhere to safety guidelines and HIPAA/patient privacy requirements.
• Meet the work schedule to ensure consistent surgical coverage.
• Clean, inspect, and assemble instruments for sterilization in Sterile Processing.

Skills

Customer service

Technical assistance

Communication

Time management

Critical thinking

Manual dexterity

Physical ability

Education

High school diploma

Associate or bachelor’s degree (preferred)

HSPA certification within 6 months of hire

Tools

Microsoft Office

Job description

As an On-Site Specialist, you’ll bring technical skills and a service-focused mindset to provide service to minimally invasive surgical procedures. You’ll assist in the operating room, maintain surgical equipment, and help keep everything running smoothly behind the scenes. It’s a fast-paced role with real impact on patient care.

What you will do:

• Facilitate the use of Stryker Endoscopy equipment in coordination with the OnSite Specialists team, surgical teams, Sterile Processing teams, and biomedical teams, while maintaining OnSite Operations standards and expectations.

• Ensure Stryker Endoscopy equipment is properly prepared, fully operational, and compliant with standards to enable safe and efficient surgical procedures.

• Proactively identify the needs of surgical teams and address equipment issues promptly and effectively.

• Troubleshoot and repair surgical devices to maintain peak performance.

• Maintain up-to-date product knowledge through Stryker training and communicate key insights to clinical teams.

• Document and communicate data to contribute to ongoing improvement efforts.

• Adhere to all safety guidelines and regulatory standards, including HIPAA and patient privacy requirements.

• Meet work schedule to ensure consistent surgical coverage as required by the medical facility.

• Clean, inspect, and assemble surgical instruments in preparation for sterilization in the Sterile Processing Department.

Required Qualifications

• High school diploma or high school equivalent degree.

• 0+ years of experience in customer service or technical assistance roles.

• Ability to lift up to 50 lbs occasionally, move up to 20 lbs continuously, and perform tasks requiring standing, walking, visual acuity, color vision, and manual dexterity daily.

• Strong communication, time management, and critical thinking skills.

• Proficiency in Microsoft Office.

• Ability to obtain HSPA certification within 6 months of hire (with annual renewal).

Preferred Qualifications

• Associate or bachelor’s degree, or relevant medical certifications.

• Experience in operating rooms or with surgical equipment.

• Experience in Sterile Processing (HSPA/CRCST certification preferred).

$23.85 per hour plus benefits. This role includes a comprehensive benefits package as part of our total rewards to support you. Join us to build skills and grow your career.

United States of America Pay Ranges:

• USN: $21.58 - $29.20 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.