Onsite Service Tech Lead - LSS

Vallen; Pasadena (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

401K match

Life Insurance

Disability Benefits

Paid Time Off

Job summary

Vallen is seeking a Lead Onsite Technician to supervise installation, inspection, testing, and maintenance of life safety systems for established customers on a scheduled basis.

You will lead technicians, ensure SOP compliance, and coordinate with customers to execute services while maintaining accurate task documentation and asset management.

Qualifications

• High School or GED required.
• NICET II or greater certification preferred.
• Fire protection related certifications (4+) required or preferred.
• RME-I certification encouraged where applicable.

Responsibilities

• Ensure quality of service and adherence to Vallen SOPs; train and utilize HTS technicians.
• Coordinate job activities and possibly scheduling.
• Lead small groups or on-site service centers within area of expertise.
• Interact with customers to coordinate task execution and expectations.
• Maintain accurate documentation for invoicing and customer copies.

Skills

Leadership

Communication

Problem solving

Mechanically inclined

Reading/writing English

Education

High School Diploma or GED

NICET II or greater certification

Fire protection certifications (4+)

RME-I certification

Tools

Hand tools proficiency

Test equipment handling

LSI Scanner usage

Job description

Position Summary:

Put your maintenance and repair skills to good use at Vallen as a Lead Onsite Technician in the Vallen Safety Services group. In this position, you will lead technicians in the installation and/or inspection, testing, and maintenance of life safety systems and equipment for established customers on a scheduled basis.

Essential Job Duties and Responsibilities:

• Responsible for the quality of service provided to our customers, ensure that Vallen personnel are following Vallen standard operating procedures, and that assigned HTS technicians are being properly trained and utilized.
• May also have scheduling responsibilities.
• Leads small groups or on-site service centers within area of expertise.
• May be responsible for interacting with the customers to coordinate job activities.
• Responsible for ensuring all documentation associated with assigned tasks is filled out accurately, completely & turned in for proper invoicing.
• Ensures all required copies provided to the customer upon servicing equipment.
• In depth knowledgeable of all applicable regulatory standards pertaining to assigned duties, i.e., State, OSHA, and NFPA regulations, etc.
• Responsible for Parts & Equipment requests.
• Maintaining accurate inventories related to job and maintenance orders.
• Assist shipping and receiving, unloading trucks, checking in merchandise, matching purchase orders to sales orders & distributing to sales associates for processing.
• May include the use of company provided assets such as but not limited to: Company Vehicle, Inventory, Safety Equipment, Laptop, LSI Scanner, Test Equipment, Tools, Radio, Cell Phone, Fuel Card and/or Credit Card.
• Associates are required to maintain proper care of all assets as defined by policies.

Qualifications

Job Qualifications:

• High School or GED
• Minimum 4 Certifications (manufacturing/state) in a fire protection related field
• NICET II or greater
• Fire Alarm & Ext A and 5+ years' experience or
• WBS Construction and 5+ years' experience
• RME-I (if applicable)
• Mechanically inclined
• Advance communication, initiative, and problem-solving skills
• Specific -- RELEVENT experience
  • Experience in the installation and/or maintenance, repair and service of life safety systems and equipment.
  • Advance industry segment knowledge.
  • Maintain minimum productivity of 90% within 60 days.
  • Demonstrated ability to successfully manage a Customer Acct or Project.
  • Ability to repair and service equipment sold by Vallen.
  • Current Motor Vehicle License with good driving record.
  • Commercial Driver's License required if carrying loads of hazardous materials.
  • Proficient with hand tools.
  • Able to complete repairs and maintenance of equipment in a timely and accurate manner.
  • Able to provide assistance, advice and training to Vallen associates and plant personnel.
  • Assist warehouse personnel with order fulfillment if needed.
  • Keep all certifications and licenses current and renewed by completing continuing education as required.
  • Ability to read, write and comprehend English (operational, process and quality instructions).

Work Environment & Physical Demands

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

• Working conditions will vary with service work being performed indoors and out in the field.
• Possibility of working in hazardous environments when working within a plant which would require safety precautions and appropriate equipment.
• Ability to work in climatic weather (cold/heat) during day or night operations.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Occasional lifting of items weighting a maximum of 55 lbs.
• Ability to climb stairwells up to 15 levels high.
• Ability to ascend and descend ladders (step, extension, cage) up to 24’ high.
• Able to walk at a normal pace for up to 15 continuous minutes.
• Able to work from a standing position for 8-10 hours.
• Bending, climbing, and stooping as needed for access of equipment to repair and service.
• Pass all test requirements to be approved to work offshore. (If Applicable)

Vallen Benefits

• Medical, Dental & Vision Insurance for Single, Employee + Spouse or Children & Family Coverage
• 401K with discretionary company match of $.50 on the $1.00 up to 6% of pay - (US positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short Term & Long Term Disability Benefits and Parental Leave (and any leave required under federal, state and local laws)
• Health Care and Dependent Care Flexible Spending Accounts

• Paid Time Off (Vacation & Sick Days) -
  80-160 hours of vacation time based on seniority, accrued each month and pro-rated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays)
  8 Scheduled Holidays plus 2 Floating Holidays

• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety Shoe and Safety Glasses reimbursement (based on position)
• Employee Discounts through BenefitHub
• Advancement Opportunities

Vallen complies with all minimum wage laws