Onsite Service Tech Lead - IFR

Vallen Distribution; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with employer match

Life Insurance

Disability benefits

Paid time off

Holidays

Job summary

Vallen is seeking a Lead Onsite Service Technician focused on Instrument, Fire, and Respiratory (IFR) in the Safety Services group. You will lead technicians in inspections, testing, maintenance, and repairs of life safety equipment for established customers on a scheduled basis.

You must have a high school diploma or GED and 5+ years of field experience, with at least 4 certifications. This role requires strong communication, problem solving, and the ability to coordinate field activities on

Qualifications

• High School or GED required.
• Minimum 4 certifications (manufacturer/state).
• Minimum 5+ years related experience in field service.
• Mechanically inclined with strong problem-solving abilities.
• Advanced communication skills and ability to train others.
• Experience with inspection, testing, maintenance and repair of life safety equipment.
• Ability to manage customer accounts or projects and read/understand documentation.

Responsibilities

• Lead technicians in inspections, testing, maintenance and repairs of life safety equipment.
• Coordinate on-site activities and communicate with customers.
• Ensure documentation is completed for invoicing and compliance.
• Maintain inventories and assist with shipping/receiving as needed.
• Adhere to OSHA, NFPA, and Vallen SOPs and safety guidelines.

Skills

Mechanically inclined

Strong communication

Problem solving

Field service

Safety awareness

Education

High School diploma or GED

4 Certifications (manufacturer/state)

Tools

Hand tools

Life Safety Equipment knowledge

Job description

Why Join Our Team?

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits at Vallen

• Medical, Dental, and Vision Insurance
• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80-160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities
• Vallen complies with all minimum wage laws

Position Summary

Put your maintenance and repair skills to good use at Vallen as a Lead Onsite Service Technician focused on Instrument, Fire, and Respiratory (IFR) in the Vallen Safety Services group. In this position, you will lead technicians in the inspections, testing, maintenance, and repairs to life safety equipment for established customers on a scheduled basis.

Essential Job Duties and Responsibilities

• Responsible for the quality of service provided to our customers, ensure that Vallen personnel are following Vallen standard operating procedures, and that assigned HTS technicians are being properly trained and utilized.
• May also have scheduling responsibilities.
• Leads small groups or on-site service centers within area of expertise.
• May be responsible for interacting with the customers to coordinate job activities.
• Providing customer service in the area of Inspecting, Testing, Maintenance and Repairs of Life Safety Equipment. Including, but not limited to: Fire Extinguishers, Fire Hose, Gas Detection Monitors, Respiratory Equipment, Fall Protection Equipment and Safety Shower / Eyewash Units.
• Responsible for ensuring all documentation associated with assigned tasks is filled out accurately, completely & turned in for proper invoicing.
• Ensures all required copies provided to the customer upon servicing equipment.
• Basic knowledge of regulatory standards pertaining to assigned duties, i.e., State, OSHA, and NFPA regulations, NFPA Guidelines and Vallen SOP's.
• Responsible for Parts & Equipment requests.
• Maintaining accurate inventories related to job and maintenance orders.
• Assist shipping and receiving, unloading trucks, checking in merchandise, matching purchase orders to sales orders & distributing to sales associates for processing.
• May include the use of company provided assets such as but not limited to: Company Vehicle, Inventory, Safety Equipment, Laptop, BR Scanner, Test Equipment, Tools, Radio, Cell Phone, Fuel Card and/or Credit Card.
• Associates are required to maintain proper care of all assets as defined by Vallen policies.

Job Qualifications

• High School or GED
• Minimum 4 Certifications (manufacturer /state) in a related field
• Minimum 5+ years related experience
• Mechanically inclined
• Advance communication, initiative, and problem-solving skills
• Specific -- RELEVENT experience
  • Experience in the Inspection, Testing, Maintenance and Repair of Life Safety Equipment.
  • Advance industry segment knowledge.
  • Maintain minimum productivity of 90% within 60 days.
  • Demonstrated ability to successfully manage a Customer Acct or Project.
  • Ability to repair and service equipment sold by Vallen.
  • Current Motor Vehicle License with good driving record.
  • Commercial Driver's License required if carrying loads of hazardous materials.
  • Proficient with hand tools.
  • Able to complete repairs and maintenance of equipment in a timely and accurate manner.
  • Able to provide assistance, advice and training to Vallen associates and plant personnel.
  • Assist warehouse personnel with order fulfillment if needed.
  • Keep all certifications and licenses current and renewed by completing continuing education as required.
  • Ability to read, write and comprehend English (operational, process and quality instructions).

Work Environment & Physical Demands

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

• Working conditions will vary with service work being performed indoors and out in the field.
• Possibility of working in hazardous environments when working within a plant which would require safety precautions and appropriate equipment.
• Ability to work in climatic weather (cold/heat) during day or night operations.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Occasional lifting of items weighting a maximum of 55 lbs.
• Ability to climb stairwells up to 15 levels high.
• Ability to ascend and descend ladders (step, extension, cage) up to 24' high.
• Able to walk at a normal pace for up to 15 continuous minutes.
• Able to work from a standing position for 8-10 hours.
• Bending, climbing, and stooping as needed for access of equipment to repair and service.
• Pass all test requirements to be approved to work offshore. (If Applicable)

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Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity