Onsite Service Specialist - Seattle, WA

MSC Industrial Direct Co.,Inc.; Seattle (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

MSC Industrial Supply Co. seeks an Onsite Solutions Specialist at a large strategic account in Seattle, WA. You will deliver exceptional service, assist with procurement and order placement, and manage MSC ControlPoint Solutions (Vending, VMI, Crib) to drive value and satisfaction.

In this role you will collaborate with the account team, source products with vendors, prepare quotes, and support Lean/Six Sigma initiatives to improve customer operations and revenue growth.

Qualifications

• Computer literacy with email, internet browsers, and Windows OS.
• Strong problem-solving abilities.
• Excellent customer service and sales skills.
• Strong oral and written communication skills.

Responsibilities

• Assist with procurement and order placement for customers.
• Manage MSC ControlPoint Solutions (Vending, VMI, Crib).
• Determine optimal sourcing strategies to drive savings.
• Participate in customer plant or production meetings and Lean/Six Sigma events.
• Collaborate with the account team to maximize satisfaction and revenue.
• Resolve on-site product and service issues with sales-related solutions.
• Provide service aligned with MSC standards to ensure retention.
• Communicate customer concerns to management for resolution.
• Work with vendors to source products, prepare quotes, and train staff.
• Promote MSC culture and participate in special projects.

Skills

Computer literacy

Problem solving

Customer service

Sales skills

Communication skills

Job description

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :21116

Employment Type :Full Time

Job Category :Sales

Work Location :Seattle, WA

Position Summary

The Onsite Solutions Specialist is a critical MSC role located at a large strategic account(s) and supports the customer facility. This associate will provide excellent service to drive long-term customer satisfaction. Responsibilities include assisting customers with procurement and order placement and managing MSC ControlPoint Solutions (Vending, VMI, Crib) to deliver MSC value.

Duties and Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all available cost savings statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put-away, and optimization.
• Determine optimal sourcing strategies for customer projects, collaborating with the Category Team as needed to drive savings and improve customer operations.
• Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and identify future opportunities.
• Resolve on-site product and service issues by providing sales-related solutions and consulting with associates and suppliers for effective information sources.
• Provide customer service aligned with MSC standards to ensure satisfaction, account retention, and revenue growth.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training.
• Promote MSC's culture and vision to ensure alignment and unity of purpose.
• Participate in special projects and perform additional duties as assigned.

Skills

• Computer literacy and proficiency with email, internet browsers, and Windows operating system.
• Strong problem-solving abilities.
• Excellent customer service and sales skills.
• Strong oral and written communication skills.