Onsite Sales Counselor

Kb-Home; Chapel Hill (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

KB Home in the Chapel Hill area is seeking a dynamic New Home Sales Counselor to meet with prospective buyers, present the benefits of our newly constructed homes, and close sales with a focus on customer satisfaction.

The role is field-based at a community within the division; location is determined. Strong sales, communication, and social media skills are valued, with extensive teamwork and brokerage outreach expected.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Prior new home sales experience preferred.
• Experience using social media to drive sales traffic preferred.

Responsibilities

• Greet visitors and provide literature, information and Handouts.
• Demonstrate models, homes and floor plans, discussing construction and options.
• Overcome objections and close sales, ensuring customer satisfaction.
• Refer financing questions to our preferred lender (KBHS).
• Document sales transactions and monitor loan applications and cancellations.
• Conduct weekly follow-up calls with buyers until closing.
• Maintain clean and prepared sales models and community marketing materials.
• Generate new prospects through networking, referrals and follow-up.
• Create CMA and data-driven tools to aid selling homes.
• Contact brokers and host community events to attract buyers.

Skills

Sales experience

People skills

Communication skills

Social media for sales

CRM software

MS Office

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

CRM software

Job description

About KB Home

KB Home is one of America's largest and most trusted homebuilders, with nearly 700,000 quality-homes built over our more than 65-year history. Operating across 21 divisions in 9 states, we don’t just build houses we create places where families can make a lifetime of memories. At KB Home, our foundation is our people. We foster genuine relationships with our customers throughout their homebuying journey, while our employees bring passion and purpose to work every day. Our shared culture of customer obsession drives our mission to make homeownership attainable for all.

The Opportunity

We are looking for a dynamic and driven New Home Sales Counselor to join our team. (No real estate license required.) In this role, you will have the opportunity to meet with prospective buyers, communicate the benefits of our newly constructed residential homes, and close sales with the ultimate goal of creating satisfied customers.

Key Responsibilities

• Welcome visitors and provide them with literature, point-of-sale information, and handouts.
• Respond to customer requests for further assistance or information.
• Demonstrate models, homes, and home sites, discussing floor plans, general construction, and options.
• Overcome sales objections and close the sale, ensuring customer satisfaction.
• Receive offers and refer questions about financing to our preferred lender (KBHS).
• Document sales transactions, follow up on loan applications, and monitor sales and cancellations.
• Conduct weekly follow-up calls with buyers until the home closes.
• Ensure all sales models and the entire community are properly maintained and clean.
• Keep marketing materials updated and ready for distribution.
• Generate 50% of new prospects through networking, referrals, and effective follow-up.
• Create and utilize competitive market analysis (CMA) and other data-driven tools to sell homes.
• Contact real estate brokers and conduct presentations to attract them to our communities.
• Host grand openings and community events.

What You Bring

• High school degree or equivalent required; Bachelor's degree preferred.
• Previous sales experience required; new home sales experience preferred.
• Previous experience using social media to drive sales traffic strongly preferred.
• Ability to connect with people and develop and maintain professional relationships.
• Action-oriented with the drive to push sales to successful closure.
• Customer-centric approach, seeking solutions from the customer's perspective.
• Strong verbal and written communication skills, with the ability to communicate accurately and persuasively.
• Ability to work within a team setting, inclusive of others' ideas, and a willingness to cooperate.
• Quick and accurate decision-making based on facts, data, and metrics.
• Proficient in Microsoft applications, including Word, Excel, PowerPoint, and Outlook. Experience with customer relationship management software.

Requirements

• Flexible schedule availability, including evenings, weekends, and holidays.
• Conduct business in a professional and ethical manner to reinforce goodwill and profitability for the company.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
• Ability to stand or sit for extended periods.
• Ability to move about work location.
• Ability to drive/travel as needed with valid driver's license due to local travel between communities.
• Ability to walk up and down stairs.
• Ability to observe details at close range and communicate information so others will understand.
• Ability to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio).
• Periodically works in outdoor weather conditions (for roles in Construction/Customer Service/Land/Sales).
• This position is located in the field at a community within the division. Location is to be determined. #LI-onsite

The KB Home Difference

Join us and become part of a team where innovation, sustainability, and an unwavering commitment to customer satisfaction drive everything we do — and where people truly matter.

As a KB Home team member, you’ll experience:

• A culture defined by customer obsession and collaboration.
• The satisfaction of helping families achieve their dream of homeownership.
• Opportunities for growth and development within a nationally recognized company.

Visit ourcareer site to learn more about working at KB Home and joining our team.

KB Home is an Equal Opportunity Employer