Onsite - Patient Services Coordinator

The US Oncology Network; Eugene (OR); Vor Ort; USD 26.000 - 47.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Life Insurance

401(k)

Zusammenfassung

Willamette Valley Cancer Institute is seeking a Patient Services Coordinator to register and schedule patients efficiently and coordinate communication between patients and clinical staff. This onsite role supports HIPAA-compliant workflows and adherence to compliance standards.

The position is full-time, based in Eugene, OR, and requires proficiency with Microsoft Office and a willingness to complete required training within 90 days.

Qualifikationen

• High school diploma or equivalent required.
• Scheduling experience in a specialty office preferred.
• Proficiency with computer systems and Microsoft Outlook/Word/Excel required.
• Must complete required e-learning courses within 90 days of occupying position.
• Demonstrates adaptability and commitment to quality in day-to-day work.

Aufgaben

• Onsite scheduler for one of our clinics coordinating follow-up visits.
• Manage schedules for providers, labs, office visits, and chemotherapy as needed.
• Answer, screen, and route routine questions; relay messages to clinical staff.
• Provide patients with appointment times, locations, directions and instructions.
• Record cancellations, reschedule appointments and notify staff accordingly.
• Maintain confidentiality and comply with HIPAA regulations.
• Perform additional duties as assigned and may type memos.

Kenntnisse

Scheduling

Adaptability

Time management

Communication

Ausbildung

High school diploma or equivalent

Tools

Outlook

Microsoft Word

Microsoft Excel

Jobbeschreibung

Patient Services Coordinator

Willamette Valley Cancer Institute is looking for a

Overview

Patient Services Coordinator to join their phenomenal team! This role registers and schedules appointments for patients in an efficient and timely manner as well as answering, screening, and directing all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

The general pay scale for this position at WVCI is $19.00-$34.03. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, internal equity, etc.

Employment Type: Full Time, 1.0 FTE

• Benefits: M/D/V, Life Ins., 401(k)

Location: Eugene, OR, Onsite

Responsibilities

• This position is for an onsite scheduler to work at one of our clinics to help patient’s in real time coordinate follow up visits, answer phones, assist with scheduling complications that may arise in the clinic and communicate with our offsite scheduling team.
• Manages schedules for multiple providers. This includes scheduling labs, office visits and chemotherapy. You will assist and coordinate with the provider’s care teams.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
• Other duties as requested or assigned. May type memos and forms.

Qualifications

• High school diploma or equivalent required.
• Some scheduling experience in a specialty office preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability: Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment

Work is performed in an office or clinical environment and involves in-person interaction with co-workers, management, and/or clients. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require minimal travel by automobile to office sites.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.