Onsite Medical Representative (Fulfillment & Operations)

Amazon; Sioux Falls (SD); On-site; USD 52,000 - 72,000; Full time

Job summary

Amazon’s Workplace Health & Safety (WHS) team seeks an Onsite Medical Representative to provide on-site first aid, medical referrals, and safety coaching for Amazon Associates. The role collaborates with the WHS Site Manager, Specialist, and IPS to maintain readiness and health standards across the site.

Responsibilities include conducting safety education, managing records, supporting workers’ compensation and return-to-work programs, and ensuring compliance with OSHA regulations.

Qualifications

• High school or equivalent diploma required.
• Current Basic Life Support (BLS) certification required; must have EMT or Paramedic certification or Athletic Trainer certification.

Responsibilities

• Provide first aid and refer to outside medical providers as needed.
• Minimize injury risk through education and proactive engagement with associates.
• Maintain medical records and daily activity logs.
• Coordinate workers' compensation and return-to-work programs.

Skills

Safety awareness

First aid knowledge

Effective communication

Education

High school or equivalent diploma

BLS certification

EMT Certification or Paramedic Certification

Athletic Trainer Certification

Tools

Microsoft Office

Job description

Job ID: 10488668 | Amazon.com Services LLC

Join Amazon’s mission to become Earth’s safest place to work! At Amazon, we’ve set the ambitious goal to become the benchmark of safety excellence across all industries in which we operate. The Amazon Workplace Health & Safety (WHS) team sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.

Responsibilities

• Provide first aid support and make referrals to outside medical providers as necessary.
• Minimize the AA risk of injury through awareness, education, and proactive engagement.
• Maintain all records of care provided to AAs.
• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.
• Provide daily activity logs and end of shift reports.
• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.
• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.
• Participate in training and certification to facilitate first aid, CPR and AED certifications classes.
• Maintain all first aid, CPR, AED credentials.
• Work flexible shifts which could include days, nights, holidays, and/or weekends.
• Assist with random saliva drug testing protocols.
• Maintain effective care delivery in emergencies and assist emergency response at the site.

Additional Job Elements

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.

Key job responsibilities

• First Aid & Medical Support – Independently assess and administer first aid to Amazon Associates (AAs); refer care to outside medical providers as necessary and maintain effective emergency response readiness.
• Injury Prevention & Engagement – Proactively engage with AAs and leadership on the operations floor to coach on safe work habits, minimize risk of injury through awareness and education.
• Case Management & Workers' Compensation – Coordinate and maintain workers' compensation and return-to-work programs; participate in weekly case management review meetings.
• Documentation & Reporting – Maintain accurate records of all care provided, daily activity logs, and end‑of‑shift reports.
• Safety Committee Participation – Attend weekly associate safety committee meetings and greet/engage with all new hires on‑site.
• Compliance & Certifications – Maintain current First Aid, CPR, and AED credentials; facilitate certification classes for associates; ensure compliance with OSHA regulations.
• Supply & Environment Management – Maintain a clean working environment and ensure appropriate medical supply inventory levels.
• Flexible Operations Support – Work flexible shifts (days, nights, holidays, weekends) and assist with drug testing protocols and broader safety operations as needed

A day in the life You start your shift by reviewing the previous shift's activity log and checking medical supply inventory. As associates arrive, you're on the floor greeting team members, conducting wellness check‑ins, and coaching on safe work practices you observe in real time. When an associate reports discomfort or an injury, you assess the situation, provide first aid, document the encounter, and determine whether a referral to an outside provider is needed. Mid‑shift, you may attend a safety committee meeting or a case management review with the WHS Site Manager, following up on return‑to‑work plans for associates recovering from injuries. Between interactions, you update case records, prepare appointment cards, and restock supplies. You wrap up your day by completing your end‑of‑shift report and briefing the incoming OMR on any open cases or follow‑ups. No two days are exactly alike—you might facilitate a CPR certification class one day and respond to an emergency the next—but every day centers on keeping associates safe, healthy, and supported.

About the team The Workplace Health & Safety (WHS) team is dedicated to Amazon's mission of becoming Earth's safest place to work. We set the strategic direction for proactively managing the health and wellbeing of our workforce across Amazon's operations network. Our team includes WHS Site Managers, WHS Specialists, Injury Prevention Specialists (IPS), and Onsite Medical Representatives (OMRs) who work collaboratively to drive safety excellence at the site level. We're a tight‑knit, cross‑functional group that partners closely with operations leadership to reduce risk, support associate wellness, and build a culture where safety is everyone's responsibility. If you're passionate about healthcare, injury prevention, and making a tangible impact on thousands of associates every day, WHS is the team for you.

Basic Qualifications

• High school or equivalent diploma
• Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:
  • Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR
  • Current Active Athletic Trainer Certification by either the Board of Certification (BOC) or equivalent State Certification

Preferred Qualifications

• Certified to teach first aid, CPR, and AED training from American Heart Association or American Red Cross
• Proficient in Microsoft Office
• Experience with an industrial wellness program
• Experience managing musculoskeletal disorders, ergonomics, and coaching on body mechanics
• Demonstrated work experience with OSHA regulations and Workers Compensation
• Proficient in digital recordkeeping
• In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.