Onsite Matillion ETL & Analytics Specialist

NTT DATA North America; San Diego (CA); On-site; USD 101,000 - 152,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Job summary

NTT DATA seeks a Matillion ETL Data Analytics Specialist to join our onsite team in San Diego, CA. The role focuses on analytics and BI platform production support across Matillion, Cognos, Power BI, Tableau and MDM, working with both on-site and offshore teams.

Required: 5+ years in analytics support, 2+ years with Matillion/Cognos/Power BI/Tableau/MDM, 3+ years BI/ETL experience, and 3+ years in incident/change management.

Qualifications

• 5+ years of production/application support in enterprise analytics.
• 2+ years with Matillion, Cognos, Power BI, Tableau and MDM.
• 3+ years in BI reporting, ETL/ELT, data warehouses and data integration.
• 2+ years in cloud analytics environments (AWS, Azure, Snowflake or equivalent).
• 3+ years incident, problem, request and change-management experience.
• ITIL-based service-management practices preferred.
• Minimum 3 years coordinating onsite/offshore delivery teams.
• Strong SLA and KPI management skills.
• Ability to translate technical issues into business-friendly communication.

Responsibilities

• Act as the primary onsite point of contact for Analytics, BI, ETL and MDM production support.
• Lead support activities across Matillion, Cognos, Power BI, Tableau and MDM platforms.
• Coordinate between end users, business stakeholders, offshore support teams, infrastructure, database and cloud teams.
• Own daily operational health and ensure critical issues receive attention.
• Conduct daily support reviews covering incidents, aging tickets, SLA risks and production failures.
• Provide clear ownership and escalation paths for production issues.
• Ensure effective handoffs between onsite and offshore teams.
• Participate in major incident and business-critical production issue management.
• Serve as the first escalation point for analytics or reporting issues.
• Understand business impact and communicate beyond technical tickets.
• Maintain proactive communication with users through ticket lifecycles.
• Set realistic investigation/resolution timelines and confirm closure with users.
• Identify recurring issues and develop FAQs, knowledge articles and self-service guidance.
• Conduct periodic user feedback to identify service improvements.
• Own and monitor SLA performance for Analytics support.

Tools

Matillion

Cognos

Power BI

Tableau

MDM

ITIL awareness

Incident management

SLA/KPI management

Onsite/offshore coordination

Job description

NTT DATA seeks a Matillion ETL Data Analytics Specialist to join our onsite team in San Diego, CA. The role focuses on analytics and BI platform production support across Matillion, Cognos, Power BI, Tableau and MDM, working with both on-site and offshore teams.

Required: 5+ years in analytics support, 2+ years with Matillion/Cognos/Power BI/Tableau/MDM, 3+ years BI/ETL experience, and 3+ years in incident/change management.