Onsite Maintenance Technician - Wise Place

Quality Management Group Inc; Santa Ana (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Quality Management Group is seeking a Maintenance Technician in Santa Ana, CA to perform repairs, porter/custodial duties, and on-site property upkeep for residential communities. The role requires a high school diploma and at least 2 years of apartment maintenance experience, plus living on-site at the property.

You will coordinate repairs, document work orders, and respond to after-hours emergencies as needed. On-site housing is provided; must have a valid California driver license.

Qualifications

• Minimum of a high school education or equivalent.
• Minimum of two years recent experience in apartment maintenance or a related field.
• Must possess a valid California Driver License.

Responsibilities

• Perform ongoing porter/custodial duties: sweeping, mopping, vacuuming, trash, and cleanliness of common areas.
• Identify, document, and repair health and safety risks on the property.
• Coordinate and complete repairs in common areas and units, including third-party vendor liaison when needed.
• Record, track, and close work orders in the designated platform within established timelines.
• Assist with apartment inspections and scheduling/turning of vacant units prior to occupancy.

Skills

Customer service

Communication

Teamwork

Education

High school diploma

Job description

• Location 1141 N Broadway,Santa Ana, CA, 92701,United States
• Base Pay $24.00 - $26.00 / Hour
• Job Category Operations/Site Staff, Maintenance/Porters, Maintenance Technician
• Employee Type Full Time - Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

Description

About Quality Management Group:

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place where people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

You will receive an apartment, free of rent, and are required to live on-site at that property for the duration of your employment.

The Maintenance Technician is responsible for:

• Timely coordination, execution, and thorough documentation of completion of repairs to common area andunit repairs. This includes physical systems maintenance, monitoring and forecasting physical interior andexteriorcomponentsoftheproperty.
• Administrative accountability includes the use of mobile and fixed computerized applications to ensure thatwork assignments, progress, forecast, and history is thoroughly and timely documented to support fiscalgoalsoftheproperty.
• Porter/custodial responsibilities are an essential and ongoing function of this position. Maintenance Technicians are expected to perform these duties as part of their regular daily responsibilities.

TheMaintenanceTechnicianreportstotheMaintenanceSupervisor,ortotheCommunityManagerintheabsence of a Maintenance Supervisor. The reporting hierarchy may also include management under a Senior Community Manager, Area Manager, Regional Manager, and DirectorofOperations.

ESSENTIAL RESPONSIBILITIES

PropertyOperations

• Responsible for performing ongoing porter/custodial duties, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, and maintaining the cleanliness and appearance of all common areas.
• Responsible for maintaining all areas of the property in a safe, clean and attractive manner.
• Responsible for identifying, documenting, and repairing health and safety risks on the property.
• Responsible for identifying, documenting, and coordinating complete, correct, and timely repairs to common areas and where third party vendor participation is required.
• Responsible for recording, tracking, and completing work orders within the company’s designated platform on common areas and within residential units within established completiontimelines.
• Maintain maintenance shops and storage areas in a clean, organized manner, and keep property equipment in good condition.
• Assistin theschedulingandturning ofvacantunitspriortoresidentoccupancy.
• AssisttheCommunityManagerinapartmentinspections.
• Maintainup-to-dateknowledgeregardingcurrentcontractswithvendorsandsuppliers.
• Responsible for after-hour, weekend, and holiday emergency repair needs.
• All other duties as assigned.

Compliance

• Participation in all maintenance projects and training classes asdirected.
• Consistently perform assigned porter/custodial responsibilities as an essential function of the position to maintain a safe, clean, and professional environment for residents, guests, and employees.
• ComplywithallaspectsofFairHousingandHarassmentAwarenesstrainingandprotocolsinperformance of all tasks andassignments.
• Maintain and promote a safe workenvironment.

Human Resources

• Manage and submit personal time and expenses on a weekly basis tothe Supervisor.
• Must possess a valid California Driver License.
• Maintain positive relationships with internaldepartments.
• Authorized to work in the United States for anyemployer

Customer Service

• Respond to Supervisor on all resident complaints in a timely and professionalmanner.
• Create a community of preservation and appeal based on a clean and presentable environment that is consistent for our residents and noticeable to the community atlarge.
• Maintain a presentable and professional attire that is representative of the companystandards by wearing the company issued Quality Management Group uniform.

Community Relations

• Assist Maintenance Supervisor and or Community Manager with ongoing positive relationships with residents, external agencies, and partners as directed.
• Assist Maintenance Supervisor and or Community Manager with various Resident Programs as directed.

General

• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee’shome.
• May be required to work at different locations.
• This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of thecommunity.
• Maintainorganizedcompanytoolsinventory related to performing general maintenance and facilities upkeep as outlined in Essential Skills
• Working onsite is an essential function of the job.
• Other duties asrequested.

ESSENTIAL SKILLS

• Excellent customer service skills and ability to be flexible, a team player and interface professionallywith all levels of internal and externalcustomers.
• Clear communication both written and oral including diplomacy anddiscretion.
• Must have a strong work ethic and positiveattitude.
• Abilitytobuildexternalrelationshipswhilepositivelypromotingtheorganization.
• Excellent time and project managementskills with theabilitytoorganizeand prioritizetasks.
• Relate to others beyond giving and receiving instructions.
• Handle high stress situationseffectively.
• Demonstrate initiative, personal awareness, professionalism, integrity, and exercise confidentiality in all areas of performance.
• Thrives in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detail.
• A passion and strong understanding of our industry and our business mission.
• Must be able to read and speak English to effectively communicate between the Community Management team, residents, and between co-workers and supervisors.
• Basic Math Skills.
• Must be willing and able to regularly perform porter/custodial responsibilities as an essential function of the position.
• Must have practical experience, working knowledge and ability to perform:
  • Minor electrical repairs on items such as appliances, fixtures, switches, outlets, etc.
  • Minor plumbing repairs to clear drain stoppages, replace fittings and faucets.
  • Replace broken tiles, screens, garbage disposals, fixtures, appliances, window blinds, locks, etc.
  • Perform minor carpentry work, such as fitting doors, repairing cabinetry, aligning and unsticking windows and doors, sanding and refinishing hardware and surfaces, fence repair and rebuild, etc.
  • Grounds repairs of sprinklers, valves, and timers.
  • Minor masonry, concrete, fencing, and painting.
• Set up and operate appropriate equipment, machines, and tools according to the specification provided by the manufacturer.
• Working knowledge regarding water and gas meter shutoffs and sewer cleanouts for common areas and individual units.
• Understand safety data sheet (SDS) protocols and procedures to maintain a safe working environment.
• Demonstrate knowledge of EEO and fair housing policies. Show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a harassment-free environment, and build a diverse workforce.
• Other duties as may be needed relevant to facilities maintenance.

EXPERIENCE

Minimum of a high school education orequivalent.

Minimumtwoyearsofrecentexperienceinapartment maintenanceorarelatedfield.

REQUIREMENT

Living on-site is a requirement of employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the Essential Responsibilities outlined above and the Physical Demands outlined below.

• Exposure to various types of weather conditions and temperatures, including warm, hot and cold temperatures.
• Exposure to various noise levels ranging from moderate to loud.
• Regularly required to use hands to grip, handle and control hand and power tools.
• Required to frequently move about the property, including offices, utility rooms, storage rooms, unit interiors and rooftops.
• Must occasionally lift/move up to 50 lbs. and climb, balance, stoop, kneel, crouch and/or crawl.
• Operate computer, office equipment, and handheld devices with hands and voice.
• Specific vision requirements include close vision, distance vision and color vision and peripheral vision, depth perception and an ability to adjust focus.
• Specific audio/verbal abilities include communication with residents, employees, vendors, and owners in person, via telephone, and utilizing electronic devices.
• 7-8 hours of walking daily

Requirements

The Maintenance Technician is required to live onsite. The unit provided is a 2-bedroom, maximum occupancy of 5.

Summary

We participate in E-Verify to confirm the identity and employment eligibility of all new hires.