Onsite Leasing Admin & Resident Support Specialist

LHH US; Kentucky; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Paid leave

Holiday pay

Job summary

LHH US in Lakewood, OH is seeking a Leasing Administrative Assistant to support a busy residential community. This 100% onsite role combines office administration with resident leasing tasks, requiring professionalism and strong communication.

You will process applications, enter data, help with move-ins, maintain files, and assist the Property Manager. The position offers stable hours, a team environment, and opportunities to learn multiple property management systems.

Qualifications

• Minimum 2 years of administrative experience in a busy office.
• Strong customer service and communication skills.
• Leasing, property management, or apartment industry experience is a plus.
• Proficient with Word and Excel; quick learner of new software.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information professionally.
• Dependable with punctuality and good attendance.

Responsibilities

• Track phone, email, and office traffic to support leasing and occupancy.
• Process rental applications, including credit checks and income verification.
• Complete leasing paperwork and enter data into company systems.
• Assist with lease execution and collection of deposits and rent.
• Coordinate a smooth move-in experience for new residents.
• Maintain organized resident files.
• Respond to resident inquiries and service requests; create work orders.
• Answer calls, greet visitors, and provide high-quality customer service.
• Support collections, administrative projects, and other office duties.
• Assist the Property Manager and leasing team with day-to-day operations.

Skills

Administrative experience

Customer service

Organization

Confidentiality

Reliability

Tools

Microsoft Word

Microsoft Excel

Job description

LHH US in Lakewood, OH is seeking a Leasing Administrative Assistant to support a busy residential community. This 100% onsite role combines office administration with resident leasing tasks, requiring professionalism and strong communication.

You will process applications, enter data, help with move-ins, maintain files, and assist the Property Manager. The position offers stable hours, a team environment, and opportunities to learn multiple property management systems.