Onsite Inventory & Customer Service Specialist

Grainger; Indianapolis (IN); On-site; USD 32,000 - 40,000; Full time

Job summary

Grainger is hiring onsite in Indianapolis for a customer service inventory specialist. You will manage Grainger and non-Grainger stock at the customer site, using KeepStock and crib management to align inventory with client processes.

You will collaborate with the customer to ensure accurate procurement, provide quotes, generate reports, and uphold superior service to strengthen loyalty. The role requires warehouse experience and lifting ability.

Qualifications

• High School Diploma or equivalent.
• 3+ years of experience in related field or equivalent.
• Lift 25 to 60lbs.
• Willing to work in a warehouse environment.

Responsibilities

• Manage and stock customer's inventory levels for Grainger and Non Grainger inventory through KeepStock programs and Crib management
• Support the customer's inventory management and product procurement processes by managing the daily integration of all in-direct inventory into the customer's product processes
• Provide excellent customer service by resolving problems promptly in a manner to retain and promote customer loyalty
• Perform product search and select activity directly with customer in-house for end-users
• Provide quotes based on customer request
• Provide specialized reports requested by the customer

Skills

Customer service

Inventory management

Teamwork

Education

High School Diploma or equivalent

Tools

KeepStock

Crib management

Job description

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Req Number 333919

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation

This position is hourly. The anticipated base pay compensation range for this position is $23.08 to $28.85 per hour.

Rewards And Benefits

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).
  
  

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

• The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
• The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
• Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
  
  

Position Details

Partner with the customer to provide Grainger inventory management services aligned with the Grainger or customer's internal processes on the customer's site. Work as a dedicated customer service resource in consideration of a specific customer and manage indirect inventory at the at the customer's location. In addition to standard KeepStock, responsibilities can include managing Grainger and Non Grainger inventory within a customer tool crib using Grainger or customer specific software and processes. Reports directly to Manager, Onsite Services

You Will

• Manage and stocks customer's inventory levels for Grainger and Non Grainger inventory through KeepStock programs and Crib management
• Support the customer's inventory management and product procurement processes by managing the daily integration of all in-direct inventory into the customer's product processes
• Provide excellent customer service by resolving problems promptly in a manner to retain and promote customer loyalty
• Perform product search and select activity directly with customer in-house for end-users
• Provide quotes based on customer request
• Provide specialized reports requested by the customer
  
  

You Have

• High School Diploma or equivalent
• 3+ years of experience in related field or equivalent
• Lift 25 to 60lbs
• Willing to work in a warehouse environment
  
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.