Onsite Implementation Specialist (Jacksonville, FL)

SpotOn; Jacksonville (FL); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with company match

Paid vacation and sick time

Monthly cell phone and internet stipend

Tuition reimbursement up to $2,000

Job summary

A technology solutions company in Jacksonville is seeking an Onsite Implementation Specialist responsible for coordinating and implementing Restaurant POS installations. The ideal candidate will have over 2 years of experience in the restaurant industry and possess strong problem-solving and communication skills. This role includes training staff and requires travel 3-5 days a week. Competitive benefits and hourly pay range from $19.00 to $25.00 are offered.

Qualifications

• 2+ years of experience with POS installation or in restaurants.
• Experience with various types of restaurants preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinating and performing the installation of Restaurant POS.
• Training staff and managers on the product use.
• Traveling to various sites for installations and support.

Skills

POS implementation

Restaurant operations knowledge

Problem-solving skills

Communication skills

Self-motivation

Job description

4 days ago Be among the first 25 applicants

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

We are looking for an Onsite Implementation Specialist to join our team. This position will be responsible for coordinating and the physical installation of a Restaurant POS. This could include but not limited to: Performing a site readiness survey, installing the POS, training the staff and managers on use of the product and related materials for up to two weeks and upselling other pieces of our product suite that may benefit the owners in running their business. You will need to have a vast knowledge of restaurants and how they operate. The goal of this role is to aid in setting up the business to run more successfully and efficiently prior and immediately following the installation of Restaurant POS

Essential Functions:

• Hardware install- workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS.
• Install router/ firewall, patch cables, cable management
• Onsite training and live support
• Menu/system functionality changes
• Reporting training and how to use this information to run business
• Follow up meetings and calls with the merchant to ensure a successful transition
• Pre and Post Installation setup tasks
• Onsite/remote Site Readiness Visits
• Onsite/remote Troubleshooting
• Must be able to Travel 3-5 days per week (local and out-of-state)

Qualifications:

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

• 2+ years of experience with POS implementation, performing installations or working in restaurants
• Experience working in a wide variety of restaurant types is preferred
• Demonstrated ability to remain calm under pressure
• Possess strong analytical and critical problem-solving skills
• Self-Motivated: Demonstrated ability to work independently with minimal supervision. Takes initiative to complete tasks, set goals, and follow through consistently. Proactive in identifying problems and implementing effective solutions.
• Excellent written and verbal English (second language is a bonus) communication skills
• Ability to interact with and coach a wide variety of stakeholder, ranging from restaurant managers and owners, to business executives and chefs
• Knowledge of Travel Booking platforms

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

• The hourly pay ranges from $19.00 - $25.00 per hour for this position. Offers will be reflective of the candidates location and experience.
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate’s location and experience.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.