Onsite HOA Administrative Assistant (The Elser)

RealManage; Miami (FL); On-site; USD 30,307 - 33,062; Full time

Job summary

RealManage Elevated Onsite, a division of RealManage, is seeking an Onsite Administrative Assistant for the Miami, FL region. The role supports day-to-day operations of community associations, delivering professional services and ensuring resident satisfaction.

The position is full-time and onsite, offering $22.00–$24.00 per hour depending on education and experience, commensurate with responsibilities and the local market.

Responsibilities

• Assist the General Manager as acting receptionist for all walk-ins and incoming phone calls
• Respond to emails and voicemails as appropriate and route to the GM as needed
• Answer all questions from walk-ins/phone/email within 48 hours, or escalate to management as needed
• Monitor/review/manage ACC requests between the ACC and owners, and email ACC approvals/denials as directed
• Assist General Manager and Inspectors by contacting owners whose violations may require assistance and escalate
• Distribute access cards and process payments as needed
• Alert GM to supplies needed before running out and place orders
• Process checks received onsite

Skills

Bilingual

Job description

Role

Onsite Administrative Assistant / Bilingual

Location

Miami, FL

Community

Elser Residences

Pay Range

$22.00 - $24.00 per hour (depending on education and experience)

Job Type

Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

Values

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

Achievements

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

The Elser Hotel and Residences shares the same bustling locale and glimmering views of Biscayne Bay previously enjoyed in the early 190's at Elser Pier.

Elser Pier's idyllic positioning in the booming downtown corridor facilitated its position as Miami's premier venue for entertainment and conventions. The pier's multitude of venues and waterfront vistas served as an attraction for tourists and nearby residents.

Elser Pier's legacy and astounding success reshaped the vision for the corridor's future and set the stage for the thriving bay front metropolis we know today.

Role Summary

The Onsite Administrative Assistant assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company's guiding principles.

Responsibilities

• Assist the General Manager as acting receptionist for all walk-ins and incoming phone calls
• Responding to emails and voicemails as appropriate and assigning to the GM as needed
• Answer all questions from walk-ins/phone/email within 48 hours, or escape to management those who may need further assistance
• Monitor/review/manage all ACC requests between the ACC and individual owners, as well as email ACC approvals/denials, as directed. Escalate to onsite General Manager as needed
• Assist General Manager and Inspector(s) by calling, emailing, or meeting with owners whose violations may need assistance, and escape to management as needed
• Assist General Manager in distributing access cards and processing payments as needed
• Alert General Manager concerning supplies needed prior to running out, order as needed
• Process checks received onsite

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.