Onsite Health Concierge — Denver

Doist; Denver (CO); On-site; USD 26,000 - 32,000; Full time

Job summary

Rightway seeks a Health Guide to assist members with healthcare navigation across medical, pharmacy benefits and virtual care. This is an onsite role at our Denver office, starting September 2026, joining a fast-paced Navigation Operations team focused on concierge service delivery and improving the member healthcare journey.

Responsibilities include assisting via multiple channels, sourcing providers, answering benefit questions, handling billing queries, and coordinating care with doctors and

Qualifications

• Healthcare navigation experience or interest in concierge service delivery.
• Ability to communicate clearly via multiple channels (phone, chat, text, email).
• Empathetic, customer-focused with strong problem-solving.
• Comfortable with process improvement and change as the company grows.

Responsibilities

• Healthcare navigation concierge service delivery via phone, chat, text, and email.
• Sources high-quality care providers based on a member’s needs and preferences.
• Answers benefit questions; explains options including deductibles, coinsurance, and out-of-pocket maximum.
• Supports members with healthcare billing questions and issue resolution.
• Supports members with care coordination, such as scheduling doctors’ appointments and arranging other services.

Skills

Strong organizational skills

Customer-centric orientation

Strong verbal and writtenCommunication

Empathy

Critical thinking and problem solving

Process improvement

Computer literacy

College degree preferred

Education

College degree

Job description

Rightway seeks a Health Guide to assist members with healthcare navigation across medical, pharmacy benefits and virtual care. This is an onsite role at our Denver office, starting September 2026, joining a fast-paced Navigation Operations team focused on concierge service delivery and improving the member healthcare journey.

Responsibilities include assisting via multiple channels, sourcing providers, answering benefit questions, handling billing queries, and coordinating care with doctors and