Onsite Hardware Repair Tech – OEM Break/Fix

F2Onsite; Honolulu (HI); On-site; USD 50,000 - 65,000; Full time

Job summary

A field service company is seeking a reliable Field Service Technician to provide break/fix support for servers and PCs in Honolulu, Hawaii. You'll be responsible for on-site troubleshooting, hardware repair, and customer support. Ideal candidates should have 2+ years of relevant experience, strong knowledge of PC and server hardware, and a valid driver's license. The role requires daily travel to customer sites and effective communication with dispatch and support teams.

Qualifications

• 2+ years of experience in field service or hardware break/fix support.
• Strong knowledge of PC hardware and server hardware (Dell, Client, Lenovo, or similar).
• Ability to troubleshoot and repair hardware issues independently.
• Valid driver's license and reliable transportation is required.

Responsibilities

• Respond to and resolve break/fix service tickets within SLA requirements.
• Communicate effectively with dispatch, support teams, and customers.
• Manage parts inventory and return defective parts per OEM guidelines.
• Travel to customer sites within assigned territory.

Skills

Strong problem-solving and diagnostic skills

Excellent customer service and communication

Time management and ability to prioritize tasks

Ability to work independently with minimal supervision

Tools

Ticketing systems

Mobile dispatch tools

Job description

A field service company is seeking a reliable Field Service Technician to provide break/fix support for servers and PCs in Honolulu, Hawaii. You'll be responsible for on-site troubleshooting, hardware repair, and customer support. Ideal candidates should have 2+ years of relevant experience, strong knowledge of PC and server hardware, and a valid driver's license. The role requires daily travel to customer sites and effective communication with dispatch and support teams.