HOA/COA Experienced Onsite General Manager (Fifth & Poplar)

RealManage; Charlotte (NC); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance - company paid for 1

Dental Insurance

Vision Insurance

Life and Disability Insurance

Health Savings Account (HSA) plan

Flexible Spending Account (FSA)

Education Reimbursement

401K match

Employee Assistance Program (EAP)

Paid holidays and floating holidays

Job summary

RealManage Elevated Onsite seeks an experienced Onsite General Manager to lead day-to-day operations for a community association in Charlotte, NC. You will oversee budgets, staff, compliance, and vendor relationships to deliver top-tier resident and board services.

The role requires strong leadership, financial acumen, and a focus on customer service. A COA management background and CMCA certification are highly valued, with additional AMS/PCAM credentials a plus.

Qualifications

• Minimum of 2 years Condominium Association (COA) Management experience required
• Commercial association experience preferred
• Bachelor’s degree preferred. Associate's degree or relevant experience required
• Previous onsite management experience strongly preferred
• CMCA certification required
• AMS and PCAM certifications are a plus
• Strong interpersonal, supervisory, and customer service skills are required
• Able to set priorities, plan, organize, and delegate effectively
• Strong written and verbal communication skills. Must have a command of the English language, both written and verbal.

Responsibilities

• Manage all operations for a community association
• Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors
• Plans, develops, and approves operational policies, procedures, methods, and regulations related to general operating procedures
• Directs the work of all department managers.
• Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance with the published budget
• Responsible for the timely preparation of monthly financial reports to the Board of Directors
• Assist board with hiring contractors and insurance carriers to maintain and protect the community
• Oversee and approve payment of vendors providing service to the community
• Direct the enforcement of community rules and restrictions
• Coordinates the development of long-range and annual business plans aligned with the association's bylaws and policies
• Oversees the impact and effect of association policies/programs/processes and recommends changes as needed
• Monitors quality of association products and services to ensure maximum member and guest satisfaction
• Secures and protects all the association assets
• Establishes and maintains ongoing dialogue with members to elicit input on Association direction and improvements
• Coordinates with the Board of Directors on the development and implementation of all strategic plans
• Plans, develops, and approves specific operational programs, procedures, methods, rules, and regulations in concert with general policies
• Evaluates committee activities that report to the General Manager
• Ensures compliance with purchasing policies and procedures
• Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled, and knowledgeable of their responsibilities
• Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
• Supports internal controls
• Other duties as directed

Skills

Leadership

Budgeting

Strategic planning

Customer service

Education

Bachelor’s degree preferred

Associate's degree or relevant experience required

CMCA certification required

AMS and PCAM certifications a plus

Job description

Job Details

Location: Charlotte, NC 28202

Position Type: Full Time

Salary: $95,000 - $105,000 per year

Job Category: ELVONS

Role

Onsite General Manager

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Fifth & Poplar is Uptown Charlotte’s premier condominium community. Residents hail from six continents, more than 25 countries, 30 states and share the desire to live safely and comfortably in the heart of Charlotte...one of the fastest-growing and attractive cities in the U.S. The stately mid-rise building occupies a full city block anchored by a grand, one-acre private courtyard scribed with crepe myrtle-lined walking paths leading to a beautiful central fountain. Community members are within easy walking distance of all that Uptown Charlotte has to offer. Numerous resident amenities make life at Fifth & Poplar convenient and enjoyable.

Fifth & Poplar residents enjoy a host of social activities organized by Fifth & Poplar’s social committee, led by a group of residents. Several events per month take place at participating restaurant and pub venues, augmented with informal events on the fireside terrace or in the media room. During the year, residents enjoy pool parties, holiday parties and cultural excursions, such as art gallery and museum trips. These functions allow residents to meet new friends and neighbors to stay in touch.

Role Summary

The General Manager (GM) serves as the Chief Operating Officer of the Homeowner Association. This position has ultimate responsibility for the day to day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry.

We are currently seeking a General Manager with outstanding leadership and communication skills, a passion for delivering outstanding guest and member services, strong business acumen, excellent planning, and organizational skills. The General Manager must cultivate and maintain many important relationships for the association including working related governing entities and provide service deliverables while managing effective and fiscally sound operations.

Responsibilities

• Manage all operations for a community association
• Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors
• Plans, develops, and approves operational policies, procedures, methods, and regulations related to general operating procedures
• Directs the work of all department managers.
• Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance with the published budget
• Responsible for the timely preparation of monthly financial reports to the Board of Directors
• Assist board with hiring contractors and insurance carriers to maintain and protect the community
• Oversee and approve payment of vendors providing service to the community
• Direct the enforcement of community rules and restrictions
• Coordinates the development of long-range and annual business plans aligned with the association's bylaws and policies
• Oversees the impact and effect of association policies/programs/processes and recommends changes as needed
• Monitors quality of association products and services to ensure maximum member and guest satisfaction
• Secures and protects all the association assets
• Establishes and maintains ongoing dialogue with members to elicit input on Association direction and improvements
• Coordinates with the Board of Directors on the development and implementation of all strategic plans
• Plans, develops, and approves specific operational programs, procedures, methods, rules, and regulations in concert with general policies
• Evaluates committee activities that report to the General Manager
• Ensures compliance with purchasing policies and procedures
• Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled, and knowledgeable of their responsibilities
• Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
• Supports internal controls
• Other duties as directed

Qualifications

• Minimum of 2 years Condominium Association (COA) Management experience required
• Commercial association experience preferred
• Bachelor’s degree preferred. Associate's degree or relevant experience required
• Previous onsite management experience strongly preferred
• CMCA certification required
• AMS and PCAM certifications are a plus
• Strong interpersonal, supervisory, and customer service skills are required
• Able to set priorities, plan, organize, and delegate effectively
• Strong written and verbal communication skills. Must have a command of the English language, both written and verbal.
• Excellent phone etiquette
• Ability to work effectively under time constraints and deadlines
• Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledger

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay and Benefits

$95,000 - $105,000 annual salary per year

Benefits Include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

Disclaimer

This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

EEO & Values Statement

RealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.