Onsite Desktop Support Specialist — Travel-Ready IT Troubleshooter

Apptad Inc; Denver (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Expanses reimbursed

Job summary

Apptad Inc. is seeking a Desktop Support contractor for an onsite role in Denver, CO. The position begins with training in Midland, Texas (2-3 weeks).

After training, you will work from Coraopolis, Pennsylvania for at least one month, then be based out of Denver with possible travel to customer sites across the United States. Expanses will be reimbursed. The role requires second-line incident management, hardware repair, software support, and close collaboration with customers and third-party

Responsibilities

• Provide second-line investigation and diagnosis after Service Desk
• Resolve and close incidents and service requests as per procedures and allocated timelines
• Perform hardware repair and upgrades
• Escalate unresolved incidents and service requests within agreed timescales
• Log incident and service request details per help desk procedures
• Communicate with customer regarding incident progress
• Ensure tickets are always updated until issues are resolved
• Conduct customer satisfaction callbacks and surveys
• Complete GET IT training for On-Site Support Analysts
• Liaise with customers, other IT support groups and third-party providers when necessary
• Physical support for Network Refresh Activities
• User on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops
• Smart-hand support for AV rooms, network, and facilities
• e-waste Data wiping and clean-up and after activities of handing over the disk to procurement
• COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support

Job description

Apptad Inc. is seeking a Desktop Support contractor for an onsite role in Denver, CO. The position begins with training in Midland, Texas (2-3 weeks).

After training, you will work from Coraopolis, Pennsylvania for at least one month, then be based out of Denver with possible travel to customer sites across the United States. Expanses will be reimbursed. The role requires second-line incident management, hardware repair, software support, and close collaboration with customers and third-party