Onsite Customer Service & Admin Coordinator — Chicago

TEKsystems; Chicago (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

TEKsystems is hiring a detail-oriented Customer Service Representative to support daily operations in a fast-paced environment. You will deliver exceptional service, process transactions, and assist customers with inquiries and issue resolution.

The role emphasizes strong communication, organization, and the ability to multitask across multiple channels. Onsite work in Chicago, with a full-time schedule and a pay rate of $17.00 per hour.

Qualifications

• Previous customer service or administrative support experience preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Experience handling customer concerns professionally and effectively.
• Analytical and problem‑solving skills are highly valued.

Responsibilities

• Provide outstanding customer service via phone, email, and in-person interactions.
• Respond to customer inquiries, resolve concerns, and elevate issues when appropriate.
• Process transactions accurately and maintain detailed records.
• Review and reconcile daily activity reports and ensure data accuracy.
• Troubleshoot system and account issues while coordinating with internal departments for resolution.
• Monitor customer feedback and identify recurring issues or opportunities for process improvement.
• Support administrative functions, reporting activities, and operational projects.
• Assist with inventory tracking, vendor communication, and event-related coordination.
• Maintain accurate documentation and generate reports as needed.
• Support transportation, parking, and customer service initiatives.

Skills

Customer service experience

Verbal and written communication

Microsoft Office

Multitasking

Attention to detail

Problem solving

Tools

Microsoft Office

Job description

TEKsystems is hiring a detail-oriented Customer Service Representative to support daily operations in a fast-paced environment. You will deliver exceptional service, process transactions, and assist customers with inquiries and issue resolution.

The role emphasizes strong communication, organization, and the ability to multitask across multiple channels. Onsite work in Chicago, with a full-time schedule and a pay rate of $17.00 per hour.