Onsite Contact Center Systems Engineer (3x/Week)

Red Oak Technologies

Elk Grove (CA)

On-site

USD 90,000 - 130,000

Part time

2 days ago

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Job summary

Red Oak Technologies is seeking an experienced Operational Engineering professional for a contract role based in Elk Grove, CA. The resource will provide operational engineering support for the incumbent commercial platform and coordinate with Client engineers across regions, following a Pacific Time shift and a strict onsite schedule (Tues–Thu, 3 days a week).

Day-to-day work includes configuring routing, IVR flows, queues, and agent targeting; troubleshooting across voice, network, and

Qualifications

3+ years hands-on with enterprise contact center platforms (Genesys, Five9, Avaya, or Cisco).
Linux-based configuration, log analysis, and command-line troubleshooting.
Experience with REST APIs and webhooks; Git and deployment workflows.

Responsibilities

Configure and maintain routing, queues, IVR, and agent targeting across voice, chat, and email.
Troubleshoot voice, network, and application-level issues; coordinate cross-region incidents.
Analyze routing logic, map to target architecture, and author runbooks.
Coordinate with cross-functional teams and provide shift handovers in a time-zone distributed environment.