Onsite Benefits & EOB Analyst - Process Improvement

UnitedHealth Group; Town of Wausau (WI); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Health plan options

Educational reimbursement

401(k) plan

Onsite fitness center

Paid time off

Job summary

UnitedHealth Group in Wausau, WI is hiring an Account Service Analyst for a full-time, on-site role. You will manage EOB print customization, handle mailing requests, and ensure print setup accuracy while coordinating timelines with requesters. The office is located at 115 W Wausau Ave, Wausau, WI 54401.

The position requires data entry, strong Excel skills, and ability to work standard CST hours (7:00am - 3:30pm). The role offers a comprehensive benefits package and opportunities for growth.

Qualifications

• High School Diploma / GED.
• Must be 18 years of age OR older.
• 1+ years of experience navigating through multiple system applications and screens.
• Experience working in an office environment.
• Experience with data entry (keying information into programs, tables or data bases).
• Experience with Microsoft Excel (create, edit, sort/filter, format).
• Ability using computer and Windows PC applications, which includes excellent keyboard and navigation skills and the ability to learn new computer programs.
• Ability to work the hours in the job description.

Responsibilities

• Manage monthly releases, including testing and supporting requests, for EOB (Explanation of benefits) customization and making basic programming changes
• Reviews incoming mailing requests to determine timelines for front-end, print, quality and inserting
• Communicates and negotiates revised timelines with requester
• Determines appropriate template and completes print set-up
• Performs final review of front-end print set-up for accuracy and adherence to job specifications
• Makes recommendations for workflow process improvements, reduction of rework and related expense
• Analyzes new on-going print requests for automation potential
• Supports creation and implementation of new or revised quality and workflow standards

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

UnitedHealth Group in Wausau, WI is hiring an Account Service Analyst for a full-time, on-site role. You will manage EOB print customization, handle mailing requests, and ensure print setup accuracy while coordinating timelines with requesters. The office is located at 115 W Wausau Ave, Wausau, WI 54401.

The position requires data entry, strong Excel skills, and ability to work standard CST hours (7:00am - 3:30pm). The role offers a comprehensive benefits package and opportunities for growth.