Onsite Banking Support Specialist (Columbia, SC)

Socket.dev; Columbia (SC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

Vision insurance

Dental insurance

Employee discounts

Job summary

TP in Columbia, South Carolina is seeking a Customer Support Banking Specialist to serve as a primary point of contact for clients. You will handle inbound and outbound communications, resolve inquiries, and ensure a positive customer experience in a fast-paced environment.

Responsibilities include live chat/phone/email support, de-escalation when needed, and accurate documentation for auditing. A background in customer service and the ability to work varied shifts are preferred.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• IT/Network certifications/degrees preferred.
• Proven call center experience.
• Entry-level network troubleshooting: set up home Wi-Fi, configure router or switch, basic computer proficiency.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Communication skills

Problem solving

Team collaboration

Adaptability

Education

High School Diploma or equivalent

Job description

TP in Columbia, South Carolina is seeking a Customer Support Banking Specialist to serve as a primary point of contact for clients. You will handle inbound and outbound communications, resolve inquiries, and ensure a positive customer experience in a fast-paced environment.

Responsibilities include live chat/phone/email support, de-escalation when needed, and accurate documentation for auditing. A background in customer service and the ability to work varied shifts are preferred.