Onsite Account Manager - Growth & Client Success

The Adecco Group; Oceola (OH); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

401k plan

Medical insurance

Paid time off

Job summary

The Adecco Group is seeking an Onsite Manager to be the primary client contact for our programs, aligning with the client's objectives and driving long-term program evolution. You will oversee daily recruitment activities, monitor KPIs, and collaborate with teams to deliver results.

This role requires 5+ years of managerial experience in service delivery, strong communication, and a proven ability to grow accounts, retain clients, and ensure high satisfaction.

Qualifications

• High school diploma or equivalent and 5+ years of relevant work experience.
• Experience managing recruitment teams in a fast-paced service environment.
• Strong written and verbal communication skills.
• Ability to build and maintain client relationships and networks.
• Experience establishing and handling KPIs and SLAs.
• Knowledge of recruiting practices compliant with federal and state laws.

Responsibilities

• Develop and strengthen relationships with key client contacts.
• Achieve high levels of client satisfaction via surveys and reviews.
• Lead recruitment and fulfillment activities to meet KPIs.
• Position teams for continued success and growth.
• Price and sell services (temporary and permanent placements).
• Act as escalation point for client, procurement, operations, and HR managers.

Skills

Client relationship building

Team management

KPI/SLA management

Recruiting practices knowledge

MS Office proficiency

Education

High school diploma or equivalent

Job description

The Adecco Group is seeking an Onsite Manager to be the primary client contact for our programs, aligning with the client's objectives and driving long-term program evolution. You will oversee daily recruitment activities, monitor KPIs, and collaborate with teams to deliver results.

This role requires 5+ years of managerial experience in service delivery, strong communication, and a proven ability to grow accounts, retain clients, and ensure high satisfaction.