Onsite Account Manager

Integrity Staffing Solutions; Aberdeen (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Integrity Staffing Solutions seeks an Account Manager to own client relations, recruiting, and operations for 24/7 client sites. You will manage a distributed team, partner with HR, and ensure KPI-driven performance across multiple locations.

You must be fluent in Spanish and English, with 4+ years in leadership roles and experience managing an hourly workforce. Strong data skills and cross-functional collaboration are essential.

Qualifications

• 4+ years in leadership roles with P&L responsibilities in warehouse or similar settings.
• Fluent in Spanish and English (reading/writing/speaking).
• Experience managing an hourly workforce.
• Bullhorn experience preferred.

Responsibilities

• Hire, train, manage, and motivate a team of client-facing managers and hourly staff.
• Provide feedback and development plans; work with HR on evaluations and discipline.
• Track KPI performance with regular reports; identify improvement opportunities.
• Drive community engagement for client sites and report results.
• Standardize processes across locations and job functions.
• Oversee recruiting and onsite programs; analyze recruiting activity.
• Manage client business reviews and strengthen partnerships.
• Leverage cross-functional data to communicate trends to the client.
• Adhere to client safety and workplace policies.

Skills

Leadership

P&L management

Team management

Spanish/English fluency

Data analysis

KPI tracking

Microsoft Office

Bullhorn

Tools

Bullhorn

Job description

As an Account Manager, you will have direct ownership and control of all client relations, recruiting and operations functions for client sites that operate in a 24/7 model.

You’ll manage the local relationship with our distribution center client and internal staffing teams. You’ll foster close relationships with centralized business support units. To be successful in this role you’ll need to be data driven with strong customer focus and experience with workforce teams of 100+.

This role requires fluency in Spanish & English (reading/writing/speaking).

What you’ll do:

• Hire, train, manage, and motivate a team ofclient-facing managers and hourly staff supporting client needs for both recruiting and client onsite roles in multiple locations.
• Provide ongoing feedback and development plans for staff to support their success. Partner withHR to complete employee evaluations and to issue disciplinary action, when needed, up to and including termination
• Track and maintain the performance and effectiveness of your sites via established KPI’s and daily, weekly and monthly reports. Identify areas of opportunity for continuous improvement to established KPI’s.
• Drive continual community engagement activity for client sites; measure and report on results.
• Drive consistency in standard work across all locations and job functions
• Create, review, and provide critical analysis of recruiting activity for the market, devise action plans for continuous improvement.
• Ownership of recruiting, onsite, candidate, and associate programs and initiatives
• Monitor, report and conduct business reviews with clients to improve performance, identify areas to be stronger partners, and enhance our overall partnership.
• Leverage cross-functional support teams to solicit and interpret various data streams, and communicate business results and trends that relate to the client
• Obey all the safety and workplace policies of our client while on their premises.

What you’ll need:

• Minimum of 4-years of progressive experience in leadership roles with P & L responsibilities, in a warehouse, e-commerce, manufacturing environment with client facing responsibilities of 100+
• Fluent in Spanish/English (reading/writing/speaking)
• Experience managing an hourly workforce
• Experience with Bullhorn strongly preferred

• Exceptional time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Strong process focus shown in examples of creating and driving strategies that include visual controls, standard accountability process and lead standard work.
• Advanced Microsoft Office skills
• Travel may be 25% + based upon business needs
• Adhere to all client and ISS business ethics codes

Physical Demands:

At times, you may be rolling up your sleeves and fulfilling orders for our customer experience driven clients. This may require that you perform anything including but not limited to working in facility process paths, walking continuously and lifting, carrying, climbing steps, pushing, pulling materials or products.