Online Sales Associate - Bilingual Lead Converter

American Trailer Sales

Boise (ID)

On-site

USD 38,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

401(k)

Company match 3%

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

Paid Time Off

Growth opportunities

Training & development

Team-oriented environment

Job summary

American Trailer Sales in Boise, Idaho is seeking an Internet Sales Associate to manage online and phone inquiries, convert leads into sales, and support a seamless customer experience from first contact through purchase. The role requires strong organization, CRM experience, and a commitment to excellent service.

You will maintain online listings, schedule appointments, prepare quotes, and collaborate with store leadership on lead activity and performance.

Qualifications

Experience using CRM systems for lead management and customer follow-up.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with email, online listing platforms, and basic computer applications.
Strong organizational skills and attention to detail.
Ability to take and upload photos and videos of inventory.
Ability to work a flexible schedule, including weekends.
Bilingual in English and Spanish (Required).

Responsibilities

Respond promptly to online leads, website inquiries, emails, and social media messages.
Answer inbound customer calls, provide product information, and direct calls as necessary.
Convert digital and phone inquiries into sales opportunities by providing accurate pricing, availability, and product details.
Manage customer records, lead status updates, and follow-up activities within the CRM system.
Schedule customer appointments, inventory viewings, and pickup times.
Maintain accurate online listings for trailers, parts, and accessories across multiple sales platforms.
Assist with inventory management by verifying stock levels and updating product availability.
Capture and upload photos and videos of inventory for marketing and customer inquiries.
Prepare quotes, sales orders, and supporting customer documentation.
Conduct virtual product walk-throughs and demonstrations when needed.
Collaborate with store leadership regarding lead activity, conversion performance, and customer feedback.
Support overall retail operations and perform additional duties as assigned.