Online Ordering Specialist - Freelance Project

agency; United States; Remote; USD 5,500 - 8,300; Full time

Benefits offered by this job

Remote work

Freelance contract

Job summary

Agency is seeking a freelance onboarding specialist to guide merchants through setting up direct online ordering. You’ll conduct remote onboarding, troubleshoot technical issues, and tailor website pages to match each merchant’s brand.

You will lead setup sessions, test ordering links, connect pages to existing sites, and resolve POS integrations. Strong communication, fast learning, and comfort with Google Docs/Sheets/Gmail are essential; experience with restaurant POS like Toast is a plus.

Qualifications

• Strong technical aptitude and quick learner.
• Clear, detail-oriented communication guiding merchants through technology questions.
• Experience with Google Docs, Sheets, and Gmail.
• Ability to work independently and provide virtual client support.

Responsibilities

• Lead setup sessions and help merchants configure their online ordering pages.
• Test ordering links and connect them to existing websites and relevant business or food-ordering listings.
• Build or adapt website pages to match merchant branding and design requirements.
• Handle complex point-of-sale connections and dual-menu setups, resolving issues that block ordering.
• Explain technical options, ask questions to understand merchant needs, and guide decisions.

Skills

Technical aptitude

Communication

G Suite experience

Independent work

Tools

Google Docs

Sheets

Gmail

Job description

Guide restaurants and other merchants through setting up direct online ordering, from initial configuration to a working launch. The work combines remote onboarding, technical troubleshooting, and website customization to help ensure ordering pages are usable and consistent with each merchant's brand.

Responsibilities

• Lead setup sessions and help merchants configure their online ordering pages.
• Test ordering links and connect them to existing websites and relevant business or food-ordering listings.
• Build or adapt website pages to match merchant branding and design requirements.
• Handle complex point-of-sale connections and dual-menu setups, resolving issues that block ordering.
• Explain technical options, ask questions to understand merchant needs, and guide decisions.

Requirements

• Strong technical aptitude and ability to learn unfamiliar platforms quickly.
• Clear, detail-oriented communication and confidence guiding merchants through technology questions or objections.
• Experience with Google Docs, Sheets, and Gmail, plus comfort using data to inform decisions.
• Ability to work independently and provide virtual client support.

Nice to have

• Familiarity with e-commerce platforms, restaurant point-of-sale systems, or menu integrations.
• Experience with a restaurant POS platform such as Toast.
• Basic HTML/CSS or website customization skills.
• Background in B2B sales, customer success, or merchant onboarding.

Benefits and work setup

• Freelance, independent contractor engagement; remote work.
• Pay is listed at $5 per hour. Contractors provide their own secure computer and high-speed internet; health insurance and paid time off are not included.