Online Grocery Pick-Up Clerk

Kroger Family of Companies; Woods Cross (UT); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Kroger Family of Companies in Woods Cross, Utah, seeks an Online Grocery Pick-Up Clerk to efficiently select and gather products for on-line orders, ensuring freshness and quality. You will also process coupons, payments, and load orders into customers' cars at pickup.

You will work with the In-Store Grocery Shopper team, uphold safety and bagging standards, communicate substitutions, and provide a positive customer experience to encourage returns.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags and assess product placement.
• Basic math skills including counting, addition, and subtraction.
• Excellent oral and written communication skills.

Responsabilités

• Select and gather products for customers' on-line orders with freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process.
• Assemble orders, process coupons and payment, and load orders to customers' cars for pickup.
• Scan and bag orders on the go while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Ensure order accuracy and load orders into customers' cars.
• Provide a positive customer service experience that makes customers want to return to online shopping.
• Process orders through the POS system.
• Follow substitution policies for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and temperature issues to supervisor.
• Inspect equipment and notify management of repairs.
• Perform opening and closing procedures.
• Assist in training new team members.
• Meet/exceed productivity standards.
• Work cooperatively in high paced and sometimes stressful environments.
• Handle conflicts professionally and honestly.
• Follow directions and seek assistance when necessary to resolve issues.
• Provide support.

Connaissances

Ability to work without supervision

Ability to read shelf tags

Basic math skills

Excellent oral/written communication

Description du poste

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide sup

QUALIFICATIONS

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier