Online Grocery Pick-Up Clerk

Kroger Family of Companies; Whitehall (OH); On-site; USD 18,000 - 26,000; Part time

Job summary

Kroger Family of Companies in Ohio is seeking an Online Grocery Shopper / Pick-Up Clerk to assemble on-line orders with accuracy and care for freshness. You will scan, bag, and process payments, then load orders into customers' cars at pick-up and provide a positive shopping experience.

Success requires quick thinking, attention to shelf tags, math skills, and strong communication to ensure substitutions are handled smoothly and customer expectations are exceeded in a busy store environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral and written communication skills.

Responsibilities

• Select and gather products for customers' on-line orders with freshness.
• In-Store Grocery Shopper initiates and completes selection.
• Online Grocery Pick-Up team assembles orders and delivers to cars.
• Scan and bag orders following bagging standards.
• Communicate substitutions or exceptions at pick-up.
• Meet/exceed customer expectations for ease of shopping.
• Adhere to food safety procedures and company guidelines.
• Process orders through the POS system.
• Open/close procedures.

Skills

Independent work

Shelf tag reading

Basic math

Communication skills

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES Essential Job Functions:

• Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• Scan and bag orders on the go while following all bagging standards.
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars.
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide sup

QUALIFICATIONS Minimum Position Qualifications:

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction).
• Excellent oral/written communication skills.

Desired Previous Experience:

Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

$15.80 - $15.80 per hour