Online Grocery Pick-Up Clerk

Kroger; Walton (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger is hiring for an Online Grocery Pick-Up Clerk / In-Store Grocery Shopper. You will select and gather products for online orders with a focus on freshness and quality, assemble orders, and process payments and coupons for pickup.

You will communicate substitutions when needed and load orders into customers' cars, aiming to provide a seamless online shopping experience. The role emphasizes customer service, adherence to safety guidelines, and efficiency in a fast-paced store environment.

Qualifications

• Excellent oral/written communication and customer service skills.
• Ability to work without supervision and manage multiple tasks.
• Attention to freshness, quality, and accuracy of orders.

Responsibilities

• Select and gather products for customers' on-line orders with attention to freshness and quality.
• Assemble on-line orders and process coupons and payment.
• Deliver and load orders to cars at pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow food safety procedures and company guidelines.
• Receive orders and store products in optimal temperature zones.
• Load orders into customers' cars and ensure order accuracy.
• Process orders through the POS system and handle substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Assist in training new e-Commerce team members and meet productivity standards.

Skills

Excellent communication

Customer service

Attention to freshness/quality

Ability to work in high-paced env

Tools

POS system

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions:

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier