Online Grocery Pick-Up Clerk

Kroger; Virginia Beach (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Kroger in Virginia Beach is seeking an Online Grocery Pick-Up Clerk to assemble online orders with accuracy and care for freshness. You will process payments, greet customers, and load orders into cars at pickup, while maintaining high standards of cleanliness and safety.

The role emphasizes accurate order fulfillment, courteous customer service, and adherence to company policies in a fast-paced environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Select and gather products for on-line orders efficiently with freshness and quality.
• Initiate and complete the selection process for on-line orders.
• Assemble orders, process coupons and payment, and load orders to customers' cars at pickup.
• Scan and bag orders, following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow local, state, and federal laws and food safety procedures.
• Receive orders from Order Selector and store products in proper temperature zones.
• Load orders into customers' cars and ensure order accuracy.
• Provide positive customer service to encourage repeat on-line shopping.

Skills

Independent worker

Communication skills

Basic math

Shelf tag reading

Job description

Job Description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier