Online Grocery Pick-Up Clerk

Kroger Family of Companies; Sharonville (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies is hiring an Online Grocery Pick-Up Clerk in Sharonville, OH. The role focuses on selecting and gathering products for on-line orders with an emphasis on freshness and quality, processing payments, and loading orders into customers' cars at pickup.

The position requires strong communication, basic math, and the ability to work without supervision in a busy store environment. Prior experience as a personal shopper or in a warehouse setting is a plus.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Select and gather products for on-line orders with attention to freshness and quality.
• Process coupons and payment.
• Deliver and load orders to customers' cars at pick up.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pick-up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow local, state, and federal laws and food safety procedures.
• Receive and store orders in optimal temperature zones.
• Provide a positive customer service experience that encourages return to on-line shopping.
• Assist in training new e-Commerce team members.
• Perform required opening and closing procedures.

Skills

Customer service

Shelf tags reading

Basic math

Communication

Work without supervision

Attention to freshness

Teamwork

Tools

POS system

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. RESPONSIBILITIES Essential Job Functions:

Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

Read and follow directions given in the note section

Ensure quality and freshness of all items chosen

Communicate with customers via a portable phone and respond to calls in a professional and timely manner

Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

Process the orders through the point of sale (POS) system

Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

Maintain organization and cleanliness of staging areas and equipment

Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

Perform required opening and closing procedures

Assist in training new e-Commerce team members

Meet/exceed productivity standards

Ability to work cooperatively in high paced and sometimes stressful environment.

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

Ability to act with honesty and integrity regarding customer and business information.

Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Provide sup

QUALIFICATIONS Minimum Position Qualifications:

• Ability to work without supervision

• Ability to read shelf tags

• Basic math skills (i.e., counting, addition, and subtraction)

• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier