Online Grocery Pick-Up Clerk

Kroger Family of Companies; Roswell (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger Family of Companies in Roswell, GA is seeking an Online Grocery Pick-Up Clerk to efficiently select and gather products for on-line orders, ensuring freshness and quality, and to assist customers at pickup with a positive service experience. Responsibilities include processing coupons and payments, scanning and bagging orders, communicating substitutions, and loading orders into customers' cars.

Candidates should read shelves, perform basic math, and maintain a clean, organized staging

Qualifications

• Ability to read shelf tags and perform basic math tasks.
• Excellent oral and written communication skills are required.
• Ability to work without supervision.
• Ability to work in a high-paced, sometimes stressful environment.
• Maintain honesty and integrity with customer and business information.

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for on-line orders with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for on-line orders.
• Assemble orders, process coupons and payment, and load orders into customers' cars at pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup time.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to food safety procedures and company guidelines.
• Receive and store customer orders in optimal temperature zones.

Skills

Ability to work without supervision

Read shelf tags

Basic math skills

Excellent oral/written communication

High paced environment

Conflict management

Honesty and integrity

Tools

POS system

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide sup

QUALIFICATIONS

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier