Online Grocery Pick-Up Clerk

Smith's Food & Drug Centers; Midvale (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as online order selectors. In this role, you will be responsible for gathering and assembling products for customer orders with a focus on quality and freshness. Your efforts will directly contribute to a positive shopping experience that encourages customer loyalty. The company values respect, diversity, and integrity, making it a great place to grow your career. Enjoy comprehensive benefits, flexible scheduling, and the opportunity to be part of a purpose-driven team that prioritizes community and customer satisfaction.

Benefits

Healthcare

Flexible Scheduling

Counseling Services

Discounts

Tuition Reimbursement

Growth Opportunities

Qualifications

• Ability to work independently and read shelf tags.
• Experience in personal shopping or cashier roles is a plus.

Responsibilities

• Select and gather products for online orders ensuring quality and freshness.
• Assemble orders, process payments, and load orders for customer pickup.
• Provide a positive customer service experience and communicate effectively.

Skills

Customer Service

Basic Math Skills

Attention to Detail

Education

High School Diploma

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders for customer pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Responsible for selecting and gathering products for online orders with attention to quality and freshness.
2. Initiate and complete the selection process for customers' online orders.
3. Assemble orders, process payments, and deliver/load orders for customer pickup.
4. Scan and bag orders following bagging standards.
5. Communicate substitutions or exceptions to customers at pickup.
6. Meet/exceed customer expectations for shopping experience, variety, freshness, and cleanliness.
7. Follow all relevant laws, safety procedures, and company guidelines.
8. Store products in appropriate temperature zones and ensure order accuracy.
9. Follow instructions in order notes.
10. Ensure quality and freshness of all items.
11. Communicate professionally with customers via portable phone.
12. Load orders into customers' cars, ensuring accuracy.
13. Provide a positive customer service experience.
14. Process orders through the POS system.
15. Handle substitutions for out-of-stock items per policy.
16. Maintain organization and cleanliness of staging areas.
17. Report discrepancies and equipment issues to management.
18. Perform opening and closing procedures.
19. Assist in training new team members.
20. Meet/exceed productivity standards.
21. Work cooperatively in a high-paced environment and manage conflicts appropriately.
22. Act with honesty and integrity regarding customer and business information.
23. Follow directions and seek assistance when needed.
24. Support interactions with minors, individuals with special needs, and older adults.
25. Perform essential functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).

Desired Previous Experience:

• Experience as a personal shopper, in warehouse, stocking, or cashier roles.

Job Info

• Job Identification 120208
• Category: Store Operations
• Posting Date: 05/05/2025
• Location: 10305 S 1300 E, Sandy, UT

The Kroger Family offers comprehensive benefits supporting your well-being, including healthcare, flexible scheduling, counseling, discounts, tuition reimbursement, and growth opportunities.

We are a historic company committed to diversity and community, aiming to create positive experiences for customers and employees alike. Join us to grow your career and be part of a purpose-driven team!