Online Grocery Pick-Up Clerk

Kroger Mountain View Foods; Jefferson City (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking an Online Grocery Pick-Up Clerk to enhance customer satisfaction through efficient order selection and assembly. In this role, you will be responsible for ensuring the quality and accuracy of online grocery orders while providing exceptional customer service. This position offers a dynamic work environment where teamwork and communication are key to success. If you enjoy working independently, have a knack for organization, and are committed to upholding safety and quality standards, this is the perfect opportunity for you to make a difference in the shopping experience.

Qualifications

• Ability to work independently and manage tasks efficiently.
• Excellent communication skills for positive customer interactions.

Responsibilities

• Select and gather products for online orders with attention to quality.
• Assemble orders and load them into customers' cars for pickup.

Skills

Communication Skills

Independence

Basic Math

Job description

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger Mountain View Foods.

Job Description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver/load orders into customers' cars for pickup. Provide excellent customer service to encourage repeat online shopping. Uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Responsible for selecting and gathering products for online orders with attention to quality and efficiency.
2. Initiate and complete the order selection process.
3. Assemble orders, process transactions, and load orders into customers' cars.
4. Scan and bag items following standards, communicate substitutions or issues, and ensure order accuracy.
5. Maintain cleanliness and organization of staging areas and equipment.
6. Follow safety, legal, and company policies, including food safety procedures.
7. Provide positive customer interactions, including managing conflicts professionally.
8. Assist in training new team members and meet productivity standards.
9. Perform opening and closing procedures as required.

Qualifications

• Ability to work independently.
• Ability to read shelf tags and perform basic math.
• Excellent communication skills.
• Experience as a personal shopper, warehouse worker, or cashier is preferred.