Online Grocery Pick-Up Clerk

Smith's Food & Drug Centers; Draper (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as personal shoppers. In this role, you'll be responsible for efficiently selecting and gathering products for online orders while ensuring freshness and quality. Your excellent customer service skills will shine as you assist customers during pickup, promoting a positive shopping experience. This position offers the chance to work independently in a fast-paced environment, where your contributions directly impact customer satisfaction and loyalty. If you thrive in a dynamic setting and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Ability to work independently without supervision.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Select and gather products for online orders efficiently.
• Provide excellent customer service to encourage repeat shopping.
• Assemble orders and process payments during pickup.

Skills

Customer Service

Basic Math Skills

Independence

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and load orders into customers' cars during pickup. Provide excellent customer service to encourage repeat online shopping. Uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Responsible for selecting and gathering products for online orders, focusing on efficiency, freshness, and quality.
2. Initiate and complete the selection process for online orders.
3. Assemble orders, process payments, and load orders into customers' cars during pickup.
4. Scan and bag orders following bagging standards.
5. Communicate substitutions or exceptions to customers at pickup.
6. Meet or exceed customer expectations regarding ease of shopping, variety, freshness, and cleanliness.
7. Follow all applicable laws, food safety procedures, and company policies.
8. Store products in appropriate temperature zones and ensure order accuracy.
9. Respond professionally to customer calls and inquiries.
10. Ensure the quality and freshness of all items.
11. Provide a positive customer service experience to promote repeat business.
12. Process orders through the POS system and handle substitutions appropriately.
13. Maintain cleanliness and organization of staging areas and equipment.
14. Report discrepancies and equipment issues to management.
15. Perform opening and closing procedures as required.
16. Assist in training new team members.
17. Meet productivity standards and work cooperatively in a fast-paced environment.
18. Manage conflicts professionally and act with honesty and integrity.
19. Support interactions with minors, individuals with special needs, and older adults.
20. Perform essential job functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Ability to work independently without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).

Desired Previous Experience:

• Experience as a personal shopper, in warehouses, stocking, or cashier roles.