Online Grocery Pick-Up Clerk

Kroger Family of Companies; Delaware (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Kroger Family of Companies in Ohio is seeking an Online Grocery Pick-Up Clerk to efficiently select and assemble online orders with attention to freshness and quality. This role also processes coupons and payments and loads orders into customers' cars at pickup, delivering a positive customer service experience.

The position involves working with the e-Commerce team to communicate substitutions or exceptions, maintain store standards, and adhere to food safety procedures in a fast-paced

Qualifications

• Must be able to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent verbal and written communication skills.
• Ability to work without supervision.

Responsibilities

• Select and assemble products for online orders with freshness and quality.
• Process coupons and payment and prepare orders for pickup.
• Scan and bag items while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Provide a positive customer service experience across online shopping.
• Follow local, state, and federal laws, food safety procedures, and company guidelines.
• Meet/exceed productivity standards in a fast-paced environment.

Skills

Customer service

Attention to freshness

Independent work

Team collaboration

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

Essential Job Functions:

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Maintain organization and cleanliness of staging areas and equipmentReport pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.Provide sup

QUALIFICATIONS

Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier