Online Grocery Pick-Up Clerk

Kroger; Conroe (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Flexible scheduling

Employee discounts

Tuition reimbursement

Career growth opportunities

Job summary

A leading grocery retailer is seeking an Online Grocery Pick-Up Clerk in Conroe, Texas. This role involves selecting, assembling, and delivering grocery orders for customers while ensuring high standards of service and quality. Ideal candidates will possess basic math skills, the ability to work independently, and experience in customer service or grocery operations is preferred. The position offers a competitive benefits package and opportunities for personal growth within a diverse work environment.

Qualifications

• Ability to read shelf tags.
• Any experience as a personal shopper or in a production oriented environment preferred.

Responsibilities

• Select and gather products for customers' online orders.
• Assemble customers' orders and deliver them to cars.
• Communicate with customers about substitutions.

Skills

Ability to work without supervision

Basic math skills

Communication skills

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Initiate and complete selection process for customers' on-line orders.
• Assemble customers' on-line orders, process coupons and payment, deliver and load orders to cars when customers arrive at store for pick up.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to customer's order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector, store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars.
• Process the orders through the point of sale (POS) system.
• Determine appropriate substitutions in the event of an out-of-stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction).

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier.

Job Info

• Job Identification: 137668
• Job Category: Store Operations
• Posting Date: 07/25/2025, 04:00 AM
• Locations: 341 S Loop 336 W, Conroe, TX, 77304, US (On-site)

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.