Online Grocery Pick-Up Clerk

The Kroger Co.; Carlsbad (CA); On-site; USD 19,000 - 25,000; Part time

Job summary

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to efficiently select and assemble customer online orders, ensuring freshness and quality, and to assist with loading orders into customers’ cars at pickup.

You will follow bagging standards, communicate substitutions when needed, maintain a clean staging area, and provide friendly service that encourages customers to shop online with Kroger.

Qualifications

• Read shelf tags to locate items.
• Basic math skills for counting and pricing.
• Excellent oral and written communication.
• Ability to work without supervision.
• Ability to work in a fast-paced environment.
• Provide positive customer service.

Responsibilities

• Select and gather products for online orders efficiently with focus on freshness.
• Initiate and complete selection for online orders.
• Assemble orders, apply coupons and process payment; load orders into customers' cars.
• Scan and bag orders following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet/exceed expectations for ease, variety, freshness, and cleanliness.
• Adhere to laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector; store items in optimal temperature zones.
• Read and follow directions in note section.
• Ensure quality and freshness of all items.
• Communicate with customers professionally via portable phone.
• Load orders into customers' cars.
• Provide positive customer service that encourages online shopping.
• Process orders through the POS system.
• Handle substitutions when items are out of stock.
• Maintain organization and cleanliness of staging areas.
• Report discrepancies to supervisor.
• Inspect equipment and notify management of repairs.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a fast-paced environment.
• Manage conflict professionally.
• Act with honesty and integrity.
• Follow directions and seek help when needed.
• Assist customers including minors and individuals with special needs.
• Perform duties with or without reasonable accommodation.

Skills

Read shelf tags

Basic math

Strong communication

Work without supervision

Fast-paced environment

Customer service

Job description

Job Description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier