Online Grocery Pick-Up Clerk

Kroger; Camdenton (MO); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Affordable medical, dental, vision coverage

Flexible scheduling

Tuition reimbursement up to $21,000

Employee Assistance Program

Associate discounts on purchases

Job summary

A leading grocery retailer is looking for an Online Grocery Pick-Up Clerk in Camdenton, MO. Responsibilities include selecting and gathering products for online orders, processing payments, and ensuring quality and freshness. The ideal candidate can work independently and has basic math skills. They will provide excellent customer service and assist in various tasks to maintain store operations. The position offers flexible scheduling and comprehensive benefits for full-time and part-time roles.

Qualifications

• Experience as a personal shopper or in a production-oriented environment preferred.
• Ability to read shelf tags and follow directions.
• Basic counting, addition, and subtraction skills.

Responsibilities

• Select and gather products for online orders efficiently.
• Process coupons and payments for customer orders.
• Deliver and load orders into customers' cars.
• Maintain quality and freshness of products chosen.
• Communicate with customers professionally.

Skills

Ability to work without supervision

Basic math skills

Job description

Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality. Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick up. Provide a positive customer service experience that makes customers want to return to online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

• Online Grocery Pick‑Up Clerk working as an In‑Store Grocery Shopper is responsible for selecting and gathering products for customers' online orders in the most efficient manner with attention to freshness and quality.
• In‑Store Grocery Shopper initiates and completes the selection process for customers' online orders.
• Online Grocery Pick‑Up team assembles customers' online orders, processes coupons and payment, and delivers and loads orders to cars when customers arrive at the store for pick up.
• In‑Store Grocery Shopper scans and bags orders on the go while following all bagging standards.
• E‑Commerce team, including Online Grocery Pick‑Up associate, communicates any substitutions or exceptions to the customer's order at pick‑up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, and store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations, ensure order accuracy, and load the order into the customer's car.
• Pick‑Up Clerk provides a positive customer service experience that makes customers want to return to online shopping.
• Process orders through the point‑of‑sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out‑of‑stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item‑location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify store Pick‑Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Assist in training new e‑Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, non‑confrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)

Desired Previous Experience:

• Any experience as a personal shopper or in a production‑oriented or warehouse environment, stocking shelves, or experience as a cashier

Job Info

• Job Identification 117192
• Job Category Store Operations
• Posting Date 04/28/2025, 04:00 AM
• Locations 1159 E Us Highway 54, Camdenton, MO, 65020, US

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well‑Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.