Online Grocery Pick-Up Associate with Remote Options

Fred Meyer; Redmond (WA); Remote; USD 21,000 - 26,000; Full time

Job summary

Fred Meyer is hiring an Online Grocery Pick-Up Clerk in Redmond, WA to select and assemble online orders with attention to freshness and quality. You will handle substitutions, process payments, and load orders into customers’ cars at pick-up, while maintaining high standards of accuracy and customer service.

In this role you will work with the e-Commerce team, follow POS procedures, and help ensure a smooth, friendly shopping experience for online customers, including adherence to safety and

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Select and gather products for online orders with attention to freshness and quality.
• Initiate and complete the selection process for online orders.
• Assemble orders, process coupons and payment, and deliver and load orders to customers’ cars at pick-up.
• Scan and bag orders in real time following bagging standards.
• Communicate substitutions or exceptions to customers at pick-up time.
• Meet or exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Follow directions in note sections and ensure order accuracy.
• Maintain quality and freshness of all items selected.
• Communicate with customers via portable phone in a professional manner.
• Retrieve customer orders from staging locations and load into customers’ cars.
• Provide a positive customer service experience encouraging online shopping return.
• Process orders through the POS system.
• Follow substitutions policy for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to the e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflicts in a professional, nonconfrontational manner.
• Act with honesty and integrity regarding customer and business information.

Skills

Work independently

Read shelf tags

Basic math

Communication skills

Job description

Fred Meyer is hiring an Online Grocery Pick-Up Clerk in Redmond, WA to select and assemble online orders with attention to freshness and quality. You will handle substitutions, process payments, and load orders into customers’ cars at pick-up, while maintaining high standards of accuracy and customer service.

In this role you will work with the e-Commerce team, follow POS procedures, and help ensure a smooth, friendly shopping experience for online customers, including adherence to safety and