Ongoing Opportunity - Dispatcher - All Markets

gwii; Baltimore (MD); On-site; USD 42,000 - 68,000; Full time

Job summary

Gulf Winds International, Inc. is seeking a Dispatcher to ensure timely, accurate service to customers and drivers across multiple terminals including Baltimore.

This role demands ownership, problem-solving and strong communication in a fast-paced environment. You will coordinate load distribution, monitor KPI targets, and collaborate with Safety, Driver Recruitment, Customer Service and Sales to optimize performance.

Qualifications

• Organizational skills and proactive work style are essential.
• Strong written and verbal communication is required.
• Ability to work with minimal supervision and manage multiple tasks.

Responsibilities

• Coordinate load distributions to maximize driver utilization.
• Maintain driver and contractor relationships to support retention.
• Collaborate with Safety, Driver Recruitment, Customer Service and Sales to serve customers.
• Promote Operational Excellence with a focus on safety and quality.
• Monitor daily workload to meet customer requirements and drive world-class service.
• Track Gulf Winds equipment usage and ensure proper utilization.
• Communicate challenges and opportunities with actionable solutions.
• Control costs to improve terminal profitability and reduce customer costs.
• Ensure facility cleanliness and proper stocking of supplies and materials.
• Monitor quarterly KPIs to support company goals.

Skills

Organizational skills

Professional communication

Self-starter

Problem solving

Computer literacy

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Prism Software

Job description

Ongoing Opportunities – Dispatchers

We are continuously looking to connect with strong Dispatchers across our markets. While an immediate opening may not be available in every location, dispatch is a critical function in our operation, and we regularly add talent as we grow.

This role is best suited for individuals who thrive in fast-moving environments and take ownership of outcomes. If you are someone who manages complexity, stays action oriented, and drives results, we would welcome the opportunity to connect.

Only candidates living in the GWI Market areas will be considered

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Job Title: Dispatcher

Department: Operations

Location: All Terminals - Houston, DFW, Memphis, Mobile, Savannah, Charleston, Norfolk, Baltimore

Reports To: Terminal Manager

Position Type: Full-time

Company Overview

Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling's past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.

Purpose of Position

The Dispatcher position is responsible to ensure timely, accurate and efficient service to GWI customers and drivers. Requires strong problem-solving skills, leadership, mentoring abilities, multi-tasking and superior communications ability.

Primary Job Responsibilities

• Ensure Independent Contractor satisfaction by facilitating load distribution.
• Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.
• Work closely with critical departments (e.g., Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers (independent contractor and employee) and internal and external customers.
• Promote a culture of Operational Excellence focused on safety and quality.
• Execute daily workload while ensuring customer requirements are met to achieve World Class service.
• Track and manage all Gulf Winds equipment to ensure proper utilization.
• Cross-train to cover workload distribution when the Terminal Manager is out.
• Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.
• Manage cost with a focus to increase profitability of the terminal as well as minimizing cost to our customers.
• Ensure proper maintenance and cleanliness/up-keep of the facility, as well as ensuring the facility is stocked with the correct supplies and materials.
• Manage quarterly KPIs to support company goals.

Requirements: Knowledge, Skills, and Abilities

• Organizational skills.
• Must possess professional communication & writing skills.
• Must be a self-starter and willing to work with minimal supervision.
• Problem Resolution Skills
• Computer skills (Internet and Prism Software preferred)
• Must be computer literate with MS Word, Excel and Outlook
• Logistics and Intermodal experience preferred.
• Perform other related duties as assigned.

Minimum Qualifications:

• High School Diploma or GED
• Must be dependable and able to work independently.
• Previous Transportation experience preferred.
• Must live in a GWI Market Area